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For Companies At a Glance
- Tasks: Evaluate luxury brands by assessing customer experiences and providing feedback.
- Company: Join CXG, a leader in customer experience with iconic luxury brands.
- Benefits: Enjoy flexible assignments, competitive compensation, and potential reimbursement for purchases.
- Why this job: Shape the future of luxury while working with prestigious brands you love.
- Qualifications: Must be 18+, a current customer of luxury brands, and detail-oriented.
- Other info: No prior experience needed; just bring your passion for luxury!
About the Role
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
Flexibility – each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
Frequent opportunities – perform several missions per month and collaborate with some of the most prestigious brands worldwide.
Our Luxury Partners
Fashion & Couture
- Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
Jewelry & Watches
- Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
Beauty & Skincare
- Guerlain, Sephora, L’Oréal, Givenchy
Automotive
- Bentley, Jaguar, Genesis, Maserati, Vespa
What you will be doing
- Choose your assignments – align your missions with your personal preferences and profile.
- Visit luxury stores or evaluate online – engage with sales associates in the stores or online from the comfort of your home.
- Observe carefully – check the ambiance, service quality, and overall customer experience.
- Provide honest feedback – use our platform to share your observations through questionnaires.
Perks of the Role
- Collaborate with iconic brands across industries.
- Flexible assignments tailored to your interests.
- Compensation for your time and input, with the potential for reimbursement on purchases.
- A user-friendly platform for managing missions and feedback.
How to Join the CXG Community
- Register: sign up at live.cxg.com and confirm your email.
- Complete your profile: fill out your details to 100% and get verified.
- Get certified: pass the General Certification to access missions.
- Apply for missions: explore assignments with brands that excite you.
- Start evaluating: begin making a difference in the luxury market.
Compensation
- Non-Purchase Evaluations: Earn a fee based on mission complexity.
- Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Eligibility
- Must be 18 years or older.
- Current customer of premium and luxury brands.
- Not currently under contract with any retail brands, to ensure impartiality.
- Punctual, organized, detail-oriented, and reliable.
- Observant and passionate about customer experience.
- No prior experience is required; we value honest feedback from genuine customers.
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Freelance Luxury Brand Evaluator - Teesside, UK employer: Cxg
Contact Detail:
Cxg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Luxury Brand Evaluator - Teesside, UK
✨Tip Number 1
Familiarise yourself with the luxury brands mentioned in the job description. Understanding their values, product lines, and customer service standards will help you provide insightful feedback and demonstrate your passion for the industry.
✨Tip Number 2
Network with others in the luxury sector. Join online forums or social media groups focused on luxury brands to connect with like-minded individuals. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on current trends in luxury retail. Follow fashion blogs, subscribe to luxury brand newsletters, and engage with content that discusses customer experiences in this sector. This knowledge will enhance your evaluations.
✨Tip Number 4
Be prepared to showcase your observational skills. During any interactions or assessments, practice noting down details about customer service and store ambiance. This will help you provide thorough and constructive feedback once you start evaluating.
We think you need these skills to ace Freelance Luxury Brand Evaluator - Teesside, UK
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a luxury brand evaluator. Highlight your passion for luxury brands and any relevant experiences in your application.
Tailor Your CV: Make sure your CV reflects your interest in luxury brands and customer experience. Include any previous roles or experiences that demonstrate your attention to detail and observational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the luxury sector. Mention specific brands you admire and how your values align with their customer experience goals.
Highlight Flexibility and Reliability: Emphasise your ability to manage flexible assignments and your reliability in completing tasks on time. This is crucial for a role that involves multiple missions per month.
How to prepare for a job interview at Cxg
✨Show Your Passion for Luxury
Make sure to express your genuine interest in luxury brands during the interview. Share any personal experiences you've had with premium products and how they have influenced your perception of customer service.
✨Demonstrate Attention to Detail
As a luxury brand evaluator, attention to detail is crucial. Be prepared to discuss how you observe and assess customer experiences. You might want to provide examples of situations where your keen eye for detail made a difference.
✨Familiarise Yourself with the Brands
Research the luxury brands mentioned in the job description, such as Louis Vuitton and Prada. Understanding their values and customer expectations will help you articulate how you can contribute to enhancing their customer experience.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the role and the company. Inquire about the types of assignments you might undertake or how feedback is used to improve services. This demonstrates your proactive approach and genuine interest.
