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- Tasks: Evaluate luxury brands by assessing customer experiences and providing feedback.
- Company: Join CXG, a leader in customer experience with iconic luxury brands.
- Benefits: Enjoy flexible assignments, competitive compensation, and potential reimbursement for purchases.
- Why this job: Shape the future of luxury while working with prestigious brands you love.
- Qualifications: Must be 18+, detail-oriented, and passionate about luxury; no experience needed.
- Other info: Work remotely and manage missions easily through our mobile platform.
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility – each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities – perform several missions per month and collaborate with some of the most prestigious brands worldwide.
Our Luxury Partners:
Fashion & Couture
• Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
Jewelry & Watches
• Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
Beauty & Skincare
• Guerlain, Sephora, L’Oréal, Givenchy
Automotive
• Bentley, Jaguar, Genesis, Maserati, Vespa
What you will be doing:
1. Choose your assignments – align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online – engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully – check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback – use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
- Must be 18 years or older.
- Current customer of premium and luxury brands.
- Not currently under contract with any retail brands, to ensure impartiality.
- Punctual, organized, detail-oriented, and reliable.
- Observant and passionate about customer experience.
- No prior experience is required; we value honest feedback from genuine customers.
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Freelance Luxury Brand Evaluator - Southampton, UK employer: Cxg
Contact Detail:
Cxg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Luxury Brand Evaluator - Southampton, UK
✨Tip Number 1
Familiarise yourself with the luxury brands mentioned in the job description. Understanding their values, customer service standards, and product offerings will help you articulate your passion for luxury during any discussions or interviews.
✨Tip Number 2
Network with individuals who have experience in luxury retail or customer experience evaluation. Engaging with professionals in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Stay updated on current trends in the luxury market. Being knowledgeable about recent launches, brand collaborations, and industry news will demonstrate your commitment and enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your personal experiences with luxury brands. Reflect on your interactions as a customer and think about what made those experiences memorable, as this will be valuable when providing feedback in the role.
We think you need these skills to ace Freelance Luxury Brand Evaluator - Southampton, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a luxury brand evaluator. Familiarise yourself with the types of brands and products you will be evaluating, as well as the importance of providing honest feedback.
Tailor Your CV: Highlight any relevant experience or skills that align with the role. Emphasise your passion for luxury brands and customer experience. If you have experience in retail or customer service, make sure to include that as it can be beneficial.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for luxury brands and your understanding of customer experience. Mention specific brands you admire and how you can contribute to enhancing their services through your evaluations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cxg
✨Show Your Passion for Luxury
Make sure to express your genuine interest in luxury brands during the interview. Share any personal experiences you've had with premium products and how they have influenced your perspective on customer service.
✨Demonstrate Attention to Detail
As a luxury brand evaluator, attention to detail is crucial. Be prepared to discuss how you observe and assess customer experiences. You might want to provide examples of situations where your keen observation skills made a difference.
✨Familiarise Yourself with the Brands
Research the luxury brands mentioned in the job description, such as Louis Vuitton and Prada. Understanding their values and customer expectations will help you articulate how you can contribute to enhancing their customer experience.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the role and the company. Inquire about the types of assignments you might undertake or how feedback is used to improve services. This demonstrates your proactive approach and genuine interest.
