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- Tasks: Evaluate luxury brands by assessing customer experiences and providing feedback.
- Company: Join CXG, a leader in customer experience with iconic luxury brands.
- Benefits: Enjoy flexible assignments, compensation for your time, and potential reimbursement on purchases.
- Why this job: Shape the future of luxury while working with prestigious brands you love.
- Qualifications: Must be 18+, a current customer of premium brands, and detail-oriented.
- Other info: No prior experience needed; just a passion for luxury and honest feedback.
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility – each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities – perform several missions per month and collaborate with some of the most prestigious brands worldwide.
Our Luxury Partners:
Fashion & Couture
• Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
Jewelry & Watches
• Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
Beauty & Skincare
• Guerlain, Sephora, L’Oréal, Givenchy
Automotive
• Bentley, Jaguar, Genesis, Maserati, Vespa
What you will be doing:
1. Choose your assignments – align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online – engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully – check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback – use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
- Must be 18 years or older (21 years or older in the United States).
- Current customer of premium and luxury brands.
- Not currently under contract with any retail brands, to ensure impartiality.
- Punctual, organized, detail-oriented, and reliable.
- Observant and passionate about customer experience.
- No prior experience is required; we value honest feedback from genuine customers.
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Become a Luxury Brand Evaluator (UK)- Apply Now employer: Cxg
Contact Detail:
Cxg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Become a Luxury Brand Evaluator (UK)- Apply Now
✨Tip Number 1
Familiarise yourself with the luxury brands mentioned in the job description. Understanding their values, customer service standards, and product offerings will help you provide insightful feedback and demonstrate your passion for the industry.
✨Tip Number 2
Network with current evaluators or professionals in the luxury sector. Engaging with others who have experience can provide you with valuable insights and tips on how to excel in the role and what brands are looking for.
✨Tip Number 3
Stay updated on trends in the luxury market. Being knowledgeable about current fashion, beauty, and automotive trends will not only enhance your evaluations but also show your commitment to the role during any discussions.
✨Tip Number 4
Practice your observational skills by visiting luxury stores or engaging with premium brands online. Take notes on your experiences, focusing on service quality and customer interactions, as this will prepare you for the evaluation process.
We think you need these skills to ace Become a Luxury Brand Evaluator (UK)- Apply Now
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Luxury Brand Evaluator entails. Familiarise yourself with the responsibilities and expectations outlined in the job description to tailor your application accordingly.
Highlight Relevant Experience: Even if you don't have direct experience in luxury brand evaluation, emphasise any relevant skills or experiences that showcase your attention to detail, customer service abilities, and passion for luxury brands. This could include previous roles in retail, customer service, or even personal experiences with luxury products.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the luxury industry. Share specific examples of how your background aligns with the responsibilities of the position and why you are excited about the opportunity to work with prestigious brands.
Proofread Your Application: Before submitting your application, take the time to proofread all your documents. Check for spelling and grammatical errors, and ensure that your CV and cover letter are well-structured and professional. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cxg
✨Show Your Passion for Luxury
Make sure to express your genuine interest in luxury brands during the interview. Share personal experiences with premium products and how they have influenced your perspective on customer service.
✨Demonstrate Attention to Detail
As a luxury brand evaluator, attention to detail is crucial. Be prepared to discuss how you observe and assess customer experiences, highlighting any relevant examples from your past.
✨Familiarise Yourself with the Brands
Research the luxury brands mentioned in the job description. Understanding their values, customer service standards, and recent news will help you engage in meaningful conversations during the interview.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the role and the company. This demonstrates your interest and helps you understand how you can contribute to enhancing customer experiences.
