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For Companies At a Glance
- Tasks: Evaluate luxury brands by assessing customer experiences and providing feedback.
- Company: Join CXG, a leader in customer experience, working with iconic luxury brands.
- Benefits: Enjoy flexible assignments, compensation for your time, and potential reimbursement on purchases.
- Why this job: Make an impact in the luxury market while exploring your passion for premium brands.
- Qualifications: Must be 18+, a current customer of luxury brands, and detail-oriented; no prior experience needed.
- Other info: Work remotely and manage missions easily through our mobile platform.
Overview
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.
About the Role
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
- Flexibility – each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
- Frequent opportunities – perform several missions per month and collaborate with some of the most prestigious brands worldwide.
Our Luxury Partners
- Fashion & Couture
- Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
- Jewelry & Watches
- Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
- Beauty & Skincare
- Guerlain, Sephora, L’Oréal, Givenchy
- Automotive
- Bentley, Jaguar, Genesis, Maserati, Vespa
What you will be doing
- Choose your assignments – align your missions with your personal preferences and profile.
- Visit luxury stores or evaluate online – engage with sales associates in the stores or online from the comfort of your home.
- Observe carefully – check the ambiance, service quality, and overall customer experience.
- Provide honest feedback – use our platform to share your observations through questionnaires.
Perks of the Role
- Collaborate with iconic brands across industries.
- Flexible assignments tailored to your interests.
- Compensation for your time and input, with the potential for reimbursement on purchases.
- A user-friendly platform for managing missions and feedback.
How to Join the CXG Community
- Register: sign up at live.cxg.com and confirm your email.
- Complete your profile: fill out your details to 100% and get verified.
- Get certified: pass the General Certification to access missions.
- Apply for missions: explore assignments with brands that excite you.
- Start evaluating: begin making a difference in the luxury market.
Compensation
- Non-Purchase Evaluations: Earn a fee based on mission complexity.
- Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
- Must be 18 years or older.
- Current customer of premium and luxury brands.
- Not currently under contract with any retail brands, to ensure impartiality.
- Punctual, organized, detail-oriented, and reliable.
- Observant and passionate about customer experience.
- No prior experience is required; we value honest feedback from genuine customers.
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Become a Luxury Brand Evaluator in Edinburgh, UK- Apply Now employer: Cxg
Contact Detail:
Cxg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Become a Luxury Brand Evaluator in Edinburgh, UK- Apply Now
✨Tip Number 1
Familiarise yourself with the luxury brands mentioned in the job description. Understanding their values, product lines, and customer service standards will help you stand out during the application process.
✨Tip Number 2
Network with current or former evaluators if possible. They can provide insights into the role and share tips on how to excel in your evaluations, which could be beneficial when you start.
✨Tip Number 3
Stay updated on trends in the luxury market. Being knowledgeable about current events and shifts in consumer behaviour can enhance your evaluations and show your passion for the industry.
✨Tip Number 4
Prepare to demonstrate your observational skills. During any interviews or assessments, be ready to discuss how you would evaluate customer experiences and what factors you consider important.
We think you need these skills to ace Become a Luxury Brand Evaluator in Edinburgh, UK- Apply Now
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Luxury Brand Evaluator entails. Familiarise yourself with the responsibilities and expectations outlined in the job description to tailor your application accordingly.
Highlight Relevant Experience: Even if you don't have direct experience in luxury brand evaluation, emphasise any relevant skills or experiences that demonstrate your attention to detail, customer service abilities, and passion for luxury brands. This could include previous roles in retail, customer service, or even personal experiences with luxury products.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the luxury industry. Share specific examples of your experiences with luxury brands and how they have shaped your understanding of customer experience. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting your application, take the time to proofread all your documents. Check for spelling and grammatical errors, and ensure that your CV and cover letter are well-structured and easy to read. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Cxg
✨Show Your Passion for Luxury
Make sure to express your genuine interest in luxury brands during the interview. Share any personal experiences you've had with premium products and how they have influenced your perception of customer service.
✨Demonstrate Attention to Detail
As a luxury brand evaluator, attention to detail is crucial. Be prepared to discuss how you observe and assess customer experiences. You might even want to mention specific aspects of luxury service that you believe are important.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the role and the brands you'll be evaluating. This not only demonstrates your interest but also helps you understand what will be expected of you.
✨Highlight Your Flexibility and Reliability
Since the role involves various assignments, emphasise your ability to manage time effectively and your reliability in completing tasks. Share examples from past experiences where you successfully balanced multiple responsibilities.
