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For Companies At a Glance
- Tasks: Create and manage travel arrangements for corporate clients, ensuring top-notch service.
- Company: Join a global leader in travel management with a caring culture.
- Benefits: Comprehensive training, remote work options, and a supportive team environment.
- Other info: Dynamic role with opportunities for career advancement in a collaborative setting.
- Why this job: Make a difference in the travel experiences of clients while growing your skills.
- Qualifications: Passion for customer service and a willingness to learn are key.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
Job Description – Travel Experience Counselor I (2500008L). Defense and Government/Travel Consultant/Customer Service Travel Agent (entry level).
Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? If the answer is “yes”, we should talk.
Our organization serves world‑class clients across six continents. As a Defense & Government travel consultant (travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during and after their business trips.
Welcome to a culture of caring. Joining this team means being part of a collaborative, global community with a core value of caring. Our commitment to corporate social responsibility is rooted in what we do and who we are. We foster a high‑performance, high‑quality environment supported by leaders to help you succeed. We look for people who bring a positive attitude and a strong sense of belonging to our offices, remote teams, and contact centers.
With a 150+ year history in travel, CWT is excited about the future of corporate travel. We proudly serve U.S. military and government clients and grow as a team by bringing in new talent. CWTSatoTravel, the U.S. military and government division of CWT, provides seamless travel management for U.S. federal clients and operates with a global team of associates across multiple locations.
As part of the Traveler Experience organization, you’ll help deliver an exceptional travel experience from start to finish and contribute to safe, enjoyable journeys for our clients’ traveling employees.
Responsibilities (On a Day-to-Day Basis)
- Create and complete travel arrangements (air, hotel, car, rail)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that enhance the traveler experience
- Handle basic and moderately complex bookings with potentially non‑standard and multi‑destination itineraries, ticket exchanges, and complex fares
- Escalate the most complex bookings to more experienced staff
- Assignments include both routine and non‑routine work
- Benefit from comprehensive training by experienced colleagues and use our social intranet to stay up to date
Qualifications
No experience in defense & government travel? No problem. Your passion for service excellence and your commitment to supporting your team are what’s most important. Our clients are at the heart of what we do, and we want to hire people who feel the same way. If you’re willing to learn, we will teach you everything you need to excel in this exciting industry.
The kind of attributes we’re looking for in new team members include:
Languages
- English fluent – written and spoken
- 2nd language a plus
Knowledge, Skills And Abilities (KSAs)
- Detail-oriented
- Good verbal and written communication skills
- Basic MS Office
- A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
- Strong teamworking skills
- A positive, “can do” attitude
- Willingness to learn and grow
Primary Location: 0
Work Arrangement: Office – Client
Employment type: Standard
Job Family: Travel Counselor
Scope: Regional
Travel: No
Shift: Variable
Organization: TX_Military & Government
Job Posting: Sep 12, 2025
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Travel Experience Counselor I employer: CWTSatoTravel
Contact Detail:
CWTSatoTravel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Experience Counselor I
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for travel counselors. Practice your answers and think about how your passion for customer service can shine through during the chat.
✨Tip Number 3
Show off your skills! If you have any experience with travel planning or customer service, be ready to share specific examples that highlight your abilities and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Travel Experience Counselor I
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing top-notch customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to support our clients.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Travel Experience Counselor. Mention any relevant experiences, even if they’re not directly in travel, that showcase your attention to detail and teamwork.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application concise. Avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our collaborative community.
How to prepare for a job interview at CWTSatoTravel
✨Know Your Stuff
Before the interview, make sure you understand the basics of travel arrangements and customer service. Brush up on common travel terminology and be ready to discuss how you would handle various travel scenarios. This shows your enthusiasm for the role and your willingness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you haven't worked in travel before, think about times when you went above and beyond for someone. This will demonstrate your passion for high-quality service, which is key for this role.
✨Emphasise Teamwork
Since this position values collaboration, be ready to talk about your experiences working in teams. Share specific instances where you contributed to a group effort or helped a colleague. Highlighting your teamworking skills will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team culture, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.