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- Tasks: Book travel and accommodation for clients while providing top-notch customer service.
- Company: Join a leading travel company with a focus on teamwork and innovation.
- Benefits: Work from home, competitive salary, and ongoing training opportunities.
- Why this job: Be part of a dynamic team and help create unforgettable travel experiences.
- Qualifications: 3+ years in the travel industry and strong customer service skills required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our Traveler Experience (TX) team is seeking a highly skilled and experienced Travel Counselor to join our ERM team. Counselors work in a high-touch service environment to book travel and accommodation for all ERM clients.
Working from home and being part of a strong Energy Resources and Marine Team, you will provide a range of solutions for our client’s travel needs.
Main Responsibilities:- Currently 0830-1700 Monday – Friday – subject to change
- Required to work Bank Holidays
- ERM fares knowledge is preferred but training will be provided.
- Hotel bookings – rotational, multi guests into same or similar properties offering additional services such as billback, car parking, meals and laundry.
- Provide full domestic and international consulting service for global clients.
- Be able to provide and maintain a high level of customer service.
- Process and complete travel requirements as requested by corporate clients in accordance with their travel policy and relevant Service Level Agreement (SLA).
- This covers all aspects of a corporate travel consultant role, not limited to air, car and hotel, with opportunities to learn new processes.
- Perform in a proactive manner displaying initiative and ownership, integrity, care, and passion in all you do.
- Take responsibility for each interaction and be able to problem solve and provide relevant and accurate information in a timely manner for client queries.
- Regular travel workshops, supplier and CWT training provided.
- Creates and accurately completes complex travel requests (car, hotel, air, rail) for ERM travelers.
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
- Proactively offers best options based on client travel policy and requirements for each interaction.
- Responds to requests (phone, email, chat) promptly, completely and professionally.
- Accurately follows and applies client travel policy based on travel type and client expectations.
- Demonstrates excellent professional customer service and problem resolution skills.
- May manage first level customer complaints/escalation (pre-travel or on-trip).
- Resolve complex problems/escalations including non-standard and multi-destination, ticket exchanges and complex fares for all traveler types and destinations globally.
- Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment.
- Proactively assists the team and other team members in resolving problems, learning and research.
- Provides new ideas, feedback and out-of-the-box thinking to leadership.
- Uses correct grammar during all interaction (email/phone/chat).
- Effectively demonstrates patience, empathy, understanding while controlling the contact.
- Must be a “Team Player” and work cohesively with others internally and externally.
- Ability to work and adapt in a constantly changing, fast-paced environment.
- Assignments include both routine and non-routine work.
- Experience in travel industry min 3 years.
- Strong International fares knowledge (ERM preferred but not essential, as full training will be provided).
- Strong customer service experience is required.
- Superior written and verbal communication.
- Your values resonate with CWT Values – Leadership, Integrity, Passion and Care.
- Sabre GDS is preferable.
Travel Experience Counselor II employer: CWT
Contact Detail:
CWT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Experience Counselor II
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Travel Experience Counselor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of ERM fares and customer service best practices. We want you to shine when discussing how you can provide top-notch solutions for clients' travel needs!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled complex travel requests or resolved customer complaints in the past. This will demonstrate your ability to thrive in a high-touch service environment.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Travel Experience Counselor II
Some tips for your application 🫡
Show Your Travel Passion: When writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight your enthusiasm for the industry. We want to see how your passion aligns with our mission at StudySmarter.
Tailor Your Application: Make sure to customise your application for the Travel Experience Counselor II role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to connect their background to what we do here at StudySmarter.
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Use clear and correct grammar throughout your application. This reflects the high level of customer service we expect from our team members at StudySmarter.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at CWT
✨Know Your Travel Stuff
Brush up on your knowledge of international fares and travel policies. Even if you haven't worked with ERM before, showing that you understand the basics of travel booking will impress the interviewers. Familiarise yourself with common travel scenarios and how to handle them.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you resolved complex issues or went above and beyond for a client. This role is all about high-touch service, so demonstrating your ability to connect with clients is key.
✨Practice Problem-Solving Scenarios
Anticipate questions that involve problem-solving in travel situations. For instance, how would you handle a last-minute change in a client's itinerary? Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Be a Team Player
Since this role requires collaboration, be ready to discuss how you've worked effectively in teams before. Share specific examples of how you contributed to team success and supported your colleagues, as this will highlight your ability to thrive in a high-touch environment.