At a Glance
- Tasks: Book travel and accommodation for clients while providing top-notch customer service.
- Company: Join a leading travel company with a focus on teamwork and innovation.
- Benefits: Work from home, competitive salary, and ongoing training opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and help create unforgettable travel experiences.
- Qualifications: 3+ years in the travel industry and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our Traveler Experience (TX) team is seeking a highly skilled and experienced Travel Counselor to join our ERM team. Counselors work in a high-touch service environment to book travel and accommodation for all ERM clients.
Working from home and being part of a strong Energy Resources and Marine Team, you will provide a range of solutions for our client’s travel needs.
Main Responsibilities:- Currently 0830-1700 Monday – Friday – subject to change
- Required to work Bank Holidays
- ERM fares knowledge is preferred but training will be provided.
- Hotel bookings – rotational, multi guests into same or similar properties offering additional services such as billback, car parking, meals and laundry.
- Provide full domestic and international consulting service for global clients.
- Be able to provide and maintain a high level of customer service.
- Process and complete travel requirements as requested by corporate clients in accordance with their travel policy and relevant Service Level Agreement (SLA).
- This covers all aspects of a corporate travel consultant role, not limited to air, car and hotel, with opportunities to learn new processes.
- Perform in a proactive manner displaying initiative and ownership, integrity, care, and passion in all you do.
- Take responsibility for each interaction and be able to problem solve and provide relevant and accurate information in a timely manner for client queries.
- Regular travel workshops, supplier and CWT training provided.
- Creates and accurately completes complex travel requests (car, hotel, air, rail) for ERM travelers.
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
- Proactively offers best options based on client travel policy and requirements for each interaction.
- Responds to requests (phone, email, chat) promptly, completely and professionally.
- Accurately follows and applies client travel policy based on travel type and client expectations.
- Demonstrates excellent professional customer service and problem resolution skills.
- May manage first level customer complaints/escalation (pre-travel or on-trip).
- Resolve complex problems/escalations including non-standard and multi-destination, ticket exchanges and complex fares for all traveler types and destinations globally.
- Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment.
- Proactively assists the team and other team members in resolving problems, learning and research.
- Provides new ideas, feedback and out-of-the-box thinking to leadership.
- Uses correct grammar during all interaction (email/phone/chat).
- Effectively demonstrates patience, empathy, understanding while controlling the contact.
- Must be a “Team Player” and work cohesively with others internally and externally.
- Ability to work and adapt in a constantly changing, fast-paced environment.
- Assignments include both routine and non-routine work.
- Experience in travel industry min 3 years.
- Strong International fares knowledge (ERM preferred but not essential, as full training will be provided).
- Strong customer service experience is required.
- Superior written and verbal communication.
- Your values resonate with CWT Values – Leadership, Integrity, Passion and Care.
- Sabre GDS is preferable.
Travel Experience Counselor II employer: CWT
As a Travel Experience Counselor II at ERM, you will thrive in a supportive and dynamic work-from-home environment that prioritises employee growth and development. With access to regular training workshops and a strong emphasis on teamwork, you will be empowered to deliver exceptional service to our global clients while enjoying a culture that values integrity, passion, and care. Join us to be part of a dedicated team that not only meets but exceeds client expectations in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Experience Counselor II
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like CWT who are looking for fresh talent for roles like Travel Experience Counselor II.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like CWT and give you a leg up for your Travel Experience Counselor II application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Experience Counselor II openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Experience Counselor II
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Experience Counselor II role at CWT.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Experience Counselor II position at CWT.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of CWT.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to CWT's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Experience Counselor II.
How to prepare for a job interview at CWT
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at CWT.
