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- Tasks: Create amazing travel experiences for clients by arranging domestic and international trips.
- Company: Join a global leader in travel management with a supportive, family-like culture.
- Benefits: Competitive salary, growth opportunities, and a chance to work with a passionate team.
- Why this job: Make a real impact by delivering the perfect trip and enhancing client experiences.
- Qualifications: 3+ years of travel counseling experience and excellent customer service skills.
- Other info: Embrace innovation and enjoy a dynamic work environment with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:
- Minimum 3 years travel counselor experience
- Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
- Strong working knowledge and understanding of creating domestic and single segment international reservations
- Knowledge of ticketing procedures
- Proficiency in a minimum of one CRS; Sabre experience preferred
- Government travel reservation experience a plus
- Ability to meet and maintain required performance standards
- Excellent customer service skills required
Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Counselor for our Norfolk, Virginia onsite location. As a Senior Travel Counselor, your mission will be to "Deliver the Perfect Trip" in order to sustain optimum results for our clients and for CWTSatoTravel.
You will delight the traveler/travel arranger and all CWTSatoTravel clients:
- Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
- Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
- Interact with travelers and travel arrangers by leading and listening to conversations to provide the first level of support for customer service and resolve simple customer problems
You will strengthen the CWTSatoTravel brand:
- Build loyalty by enhancing our clients' overall travel experience while meeting every travel management service requirement and expectation
- Maintain a favorable working relationship with all other company employees and ensure to foster and promote a cooperative and harmonious working climate
- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
You will build CWTSatoTravel's value:
- Possess a strong understanding of travel trends and industry best practices
- Seek higher levels of performance continuously
Senior Travel Counselor in Norfolk employer: CWT
Contact Detail:
CWT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Counselor in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CWTSatoTravel and understanding their values. Be ready to discuss how your experience aligns with their mission to 'Deliver the Perfect Trip' and showcase your customer service skills.
✨Tip Number 3
Practice your pitch! Be able to confidently explain your travel counselor experience and how it makes you the perfect fit for the Senior Travel Counselor role. Keep it concise but impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CWTSatoTravel family.
We think you need these skills to ace Senior Travel Counselor in Norfolk
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your travel counselor experience in your application. We want to see how your skills and knowledge can help us deliver the perfect trip for our clients!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific qualifications and traits we’re looking for. This shows us you’re genuinely interested in joining our team.
Be Personable: We love a bit of personality! When writing your application, let your enthusiasm shine through. We’re looking for energetic self-starters who are eager to learn and grow with us.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at CWT
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially regarding domestic and international reservations. Familiarise yourself with ticketing procedures and the CRS system, particularly Sabre, as this will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for a client, as this is crucial for a Senior Travel Counselor role.
✨Be Ready to Discuss Travel Trends
Stay updated on current travel trends and best practices in the industry. Being able to discuss these during your interview will demonstrate your passion for the field and your commitment to delivering the best experiences for clients.
✨Emphasise Your Team Spirit
Since CWTSatoTravel values a cooperative working environment, be prepared to talk about how you’ve successfully collaborated with colleagues in the past. Highlight any experiences where you fostered a positive team dynamic or helped resolve conflicts.
