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- Tasks: Create amazing travel experiences for clients by arranging international trips.
- Company: Join CWT, a global leader in business travel with a supportive culture.
- Benefits: Enjoy career growth, continuous learning, and a collaborative work environment.
- Why this job: Be part of a team that values your contributions and helps you grow.
- Qualifications: 1+ year in business travel, fluent in English, and knowledge of GDS.
- Other info: Work in a dynamic environment with opportunities to connect globally.
The predicted salary is between 28800 - 48000 £ per year.
Minimum 1 year of experience in the business travel industry in a similar position.
English fluent: written and verbal. Additional languages: German, Dutch, French, Spanish, Italian - will be a big asset.
Knowledge of GDS (Galileo) and fares and ticketing knowledge.
Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries).
Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements.
Excellent communication skills and follow through required to advise clients of those requirements.
Ability to handle multi-cultural sometimes multi-lingual clientele.
Superior written and verbal communication skills (in person and on phone).
Customer focused and service oriented.
Problem solver, results-driven, adaptable and motivated to learn.
Influence and diplomacy.
Proficiency in technology to research options and to complete process requirements.
Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Requirements:
- You delight the traveller/travel arranger.
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
- You build CWT's commercial value.
- Sell products that are of commercial value to CWT and contribute to CWT's profitability.
- Remain current on value we provide to each customer.
- Adapt and change as requirements of the business change.
- You strengthen the CWT brand.
- Represent the CWT brand in how you work on a day-to-day basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
Talentpool - Senior Business Travel Consultant - Glasgow employer: CWT
Contact Detail:
CWT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talentpool - Senior Business Travel Consultant - Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the business travel industry and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission of delivering the perfect trip. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've handled challenging situations in the past, especially when dealing with multi-cultural or multi-lingual clients. This will demonstrate your adaptability and customer-focused approach.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can go a long way in reinforcing your interest in the position and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Talentpool - Senior Business Travel Consultant - Glasgow
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in the business travel industry. We want to see how your background aligns with the role, so don’t hold back on sharing specific examples of your previous work and achievements!
Tailor Your Application: Take a moment to customise your application for this position. Use the job description as a guide and sprinkle in relevant keywords that match our needs. This shows us you’ve done your homework and are genuinely interested in joining our team.
Communicate Clearly: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see your personality shine through while maintaining a polished tone!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at CWT
✨Know Your Stuff
Make sure you brush up on your knowledge of the business travel industry, especially GDS systems like Galileo. Be ready to discuss your experience with international travel arrangements and any specific challenges you've faced in the past.
✨Language Skills Matter
If you speak any additional languages, be prepared to showcase them during the interview. This role involves handling a multi-cultural clientele, so demonstrating your language skills can really set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully solved problems for clients or colleagues. Highlight your ability to adapt and find solutions quickly, as this is crucial in the fast-paced world of business travel.
✨Emphasise Customer Focus
Be ready to discuss how you prioritise customer service in your work. Share specific instances where you've gone above and beyond to ensure a great experience for travellers, as this aligns perfectly with the company's mission to 'Deliver the Perfect Trip'.