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- Tasks: Delight travellers by providing exceptional service and solving travel-related problems.
- Company: CWT, a global leader in business travel with a supportive culture.
- Benefits: Opportunities for career growth, continuous learning, and a collaborative work environment.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Experience in business travel, excellent communication skills, and customer-focused mindset.
- Other info: Embrace new technology and enjoy a flexible work environment.
The predicted salary is between 28800 - 43200 £ per year.
Minimum 1 year of experience in the business travel industry in a similar position.
English fluent: written and verbal. Additional languages: German, Dutch, French, Spanish, Italian - will be a big asset.
Knowledge of GDS (Sabre) and fares and ticketing knowledge.
Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements.
Excellent communication skills and follow through required to advise clients of those requirements.
Ability to handle multi-cultural sometimes multi-lingual clientele.
Superior written and verbal communication skills (in person and on phone).
Customer focused and service oriented.
Problem solver, results-driven, adaptable and motivated to learn.
Influence and diplomacy.
Proficiency in technology to research options and to complete process requirements.
In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Requirements:
- You delight the traveller/travel arranger.
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
- You build CWT's commercial value.
- Sell products that are of commercial value to CWT and contribute to CWT's profitability.
- Remain current on value we provide to each customer.
- Adapt and change as requirements of the business change.
- You strengthen the CWT brand.
- Represent the CWT brand in how you work on a day-to-day basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
Business Travel Consultant in Edinburgh employer: CWT
Contact Detail:
CWT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the business travel industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Senior Business Travel Consultant role.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. Get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at CWT.
We think you need these skills to ace Business Travel Consultant in Edinburgh
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in the business travel industry. We want to see how your background aligns with the role, so don’t hold back on sharing specific examples of your previous work and achievements.
Tailor Your Application: Take a moment to customise your application for us. Use keywords from the job description and demonstrate how your skills match what we’re looking for. This shows you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know what makes you the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at CWT
✨Know Your Stuff
Make sure you brush up on your knowledge of the business travel industry, especially GDS systems like Sabre. Familiarise yourself with fares, ticketing, and international travel requirements such as visas and immunisations. This will show that you're not just a candidate, but someone who truly understands the role.
✨Language Skills Matter
If you speak any additional languages like German, Dutch, or Spanish, be ready to highlight this during your interview. It’s a big asset in this role, so think of examples where your language skills have helped you connect with clients or solve problems.
✨Showcase Your Communication Skills
Since excellent communication is key, prepare to demonstrate how you've effectively communicated with clients in the past. Think of specific instances where you’ve built trust or resolved issues, and be ready to share these stories during your interview.
✨Be Customer-Focused
Remember, this role is all about delighting travellers. Prepare to discuss how you’ve gone above and beyond for customers in previous roles. Show that you’re adaptable and motivated to learn, and that you genuinely care about providing the best service possible.