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- Tasks: Create amazing international travel experiences for clients and solve their travel challenges.
- Company: Join a leading global travel company with a strong focus on teamwork and integrity.
- Benefits: Competitive salary, flexible working options, and opportunities for continuous learning.
- Why this job: Be part of a dynamic team that delivers unforgettable travel experiences worldwide.
- Qualifications: Experience in travel or customer service, excellent communication skills, and tech-savvy.
- Other info: Embrace a culture of respect and collaboration while growing your career in the travel industry.
The predicted salary is between 36000 - 60000 £ per year.
Experience in the travel industry in a similar position or in a customer service centre.
Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries).
Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements.
Excellent communication skills and follow through required to advise clients of those requirements.
Ability to handle multi-cultural sometimes multi-lingual clientele.
English fluent: written and verbal.
Knowledge of GDS (Galileo).
Superior written and verbal communication skills (in person and on phone).
Customer focused and service oriented.
Problem solver.
Results-driven.
Adaptable and motivated to learn.
Influence and diplomacy.
Proficiency in technology to research options and to complete process requirements.
Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you.
Requirements:- You delight the traveller/travel arranger.
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
- You build CWT's commercial value.
- Sell products that are of commercial value to CWT and contribute to CWT's profitability.
- Remain current on value we provide to each customer.
- Adapt and change as requirements of the business change.
- You strengthen the CWT brand.
- Represent the CWT brand in how you work on a day-to-day basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
Senior Business Travel Consultant in Birmingham employer: CWT
Contact Detail:
CWT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Senior Business Travel Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of international travel requirements, GDS systems, and customer service strategies. We want you to shine when discussing how you can deliver the perfect trip for our clients.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled tricky situations with multi-cultural clients. This will demonstrate your adaptability and customer-focused approach, which are key for us at CWT.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and being part of our unique culture. We can't wait to see what you bring to the table!
We think you need these skills to ace Senior Business Travel Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in the travel industry and highlights your customer service skills. We want to see how you've created international travel arrangements before, so don’t hold back on those details!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and professional – we love a good storyteller who can also get straight to the point!
Highlight Problem-Solving Abilities: We’re looking for someone who can handle challenges with ease. Share examples of how you’ve solved problems in past roles, especially in multi-cultural or multi-lingual situations. This will show us you’re adaptable and ready for anything!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at CWT
✨Know Your Travel Stuff
Brush up on your knowledge of international travel requirements, including visas and immunisations. Be ready to discuss how you've navigated these complexities in past roles, as this will show your expertise and ability to handle multi-segment itineraries.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Practice explaining complex travel arrangements clearly and concisely, as well as how you build trust with clients from diverse backgrounds.
✨Be a Problem Solver
Think of examples where you've successfully resolved customer issues in a timely manner. Highlight your adaptability and how you’ve used technology to enhance the customer experience, as this aligns perfectly with the role's requirements.
✨Embrace the CWT Brand
Familiarise yourself with CWT's values and mission. Be prepared to discuss how you can contribute to strengthening the brand and delivering exceptional service that aligns with their commitment to customer satisfaction.
