Urology Cancer Pathway Navigator in Wales

The post holder will work within organisational policies and departmental procedures, providing an efficient and effective clerical and administrative function to support the management of patients through the Urology Cancer Pathway. The post holder will contribute to the Department achieving the National Cancer Waiting Time Target and will be a key member of the Urology Multi-Disciplinary Team (MDT), coordinating services to support the delivery of specified outcomes and targets of the cancer plan. The post holder will coordinate the patient journey through the pathway and proactively liaise with the clinical teams and urology cancer trackers to ensure the patients' treatments are within National guidelines.

Main duties of the job:

• Be responsible for assisting the multi-disciplinary team to achieve an efficient service for patients on the urology Cancer Pathway. This will involve communicating patient sensitive information to medical staff, dealing with appointment requests, and liaising with appropriate clinical teams and support staff concerning escalation and proactive booking of suspected cancer patients.
• Be expected to overcome barriers to understanding when communicating with patients and their families (e.g., patients may be hard of hearing, English may not be the first language, there may be cultural differences or learning difficulties).
• Have excellent organisational skills and be able to co-ordinate their own workload effectively.
• Be proficient in using a range of IT systems including WPAS, WCP, Cancer Tracker, Radis, Canisc, inputting data and information with accuracy and adhering to policies and procedures concerning confidentiality and safe storage of information.
• Require advanced keyboard skills to undertake a range of typing duties (e.g., letters, reports, audit presentations, discharge and referral information).
• Demonstrate a professional approach to work and establish effective fast track communication networks with all members of the multi-disciplinary team.
• Work collaboratively with all members of the urology team, assisting in the provision of a seamless service, which is responsive to patients, carers and relatives.

Job responsibilities:

• Utilise UHB computer systems and paper-based systems to arrange follow-up appointments, re-book scans and coordinate inpatient admissions as directed by the urology team.
• Develop and maintain close relationships with the cancer service team to assist in identifying and resolving any pathway issues that may arise.
• Promote patient-centred care and establish good relationships with patients and their relatives/carers.
• Assist the urology team with audits/research by gathering and collating information as requested.
• Attend and contribute in meetings as required.
• Provide empathy and support to patients, carers and relatives during telephone and/or face-to-face contact, while signposting them to further services.
• Provide non-clinical advice to patients by telephone.
• Undertake follow-up actions from multi-disciplinary meetings (e.g., sending letters, carrying out administrative duties when a patient requires urgent treatment).
• Ensure that all mandatory training is up to date.
• Demonstrate own activities to new or less experienced staff.
• Upon request, input data into the National BAUS database.
• Identify opportunities for service improvement.
• Liaise with tertiary centres to ensure all diagnostic plans and treatments requested are undertaken as directed by the urology team.
• Contribute to the service sustaining achievement of waiting time targets.
• Work closely with the cancer information lead to manage monitoring, prediction of performance, reporting mechanisms and data collection of activity, capacity and demand for non-surgical cancer services.
• Demonstrate awareness of own limits of practice and knowledge and when to seek appropriate support/advice.
• Follow up, track results and act on results by bringing any urgent outcomes to the attention of the Urology Team in a timely manner.
• Co-ordinate the handover with other teams to facilitate safe and effective transition of care between services to provide seamless support for patients.
• Manage own workload.
• Demonstrate self-directed learning, actively seeking role development opportunities to enhance own knowledge and role progression.
• Have a personal duty of care for all equipment used throughout the course of duty.
• Adhere to UHB policies and procedures relevant to the role.
• Propose changes to office practices and procedures to improve efficiencies.

Person Specification:

• Educated to NVQ Level 3 or possess equivalent skills, knowledge and experience.
• OCR/RSA typing qualification or demonstrable equivalent skills and knowledge.
• Knowledge and understanding of principles surrounding good data management, including legal responsibilities for data protection.
• Knowledge of some medical terminology.
• Knowledge of UHB policies and procedures.
• Knowledge of Caldicott guidelines and Patient Confidentiality.
• Understanding and knowledge of National Cancer Waiting Time Targets.
• Welsh Language Speaking/Listening Skills at Level 3 or above.

Skills/Experience:

• Excellent communication and interpersonal skills with colleagues at all levels.
• Ability to present data in a user-friendly format, including presentations at meetings.
• Ability to work independently and as part of a team.
• Effective time management.
• IT literate with good knowledge and understanding of computer packages.
• Attention to detail and high levels of accuracy.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.