Risk Support Officer

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board. Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Job overview: The purpose of the job is to provide administrative support to the Health, Safety & Fire Team. This includes responding to enquiries, maintaining accurate records and databases, supporting training administration, and contributing to Datix and staff-safety processes. The role requires confident use of organisational systems (e.g., ESR and Datix) and effective co-ordination with advisors and trainers to meet deadlines and compliance requirements. The post holder will also act as a key holder and be responsible for the day-to-day running of the Health & Safety Training Centre.

The main purposes of the role are:

• To be the point of contact and undertake reception duties at the Health & Safety Training Centre, Tonteg. Responsibilities include the day-to-day management of the facility, such as opening and closing the building, reporting defects to Estates, carrying out daily fire checks, ordering stationery, and setting up meeting rooms with tables, chairs, and IT equipment.
• To review incident reports on the Datix Incident Reporting database and provide administrative support for incident management. This includes attaching relevant documents, running reports, providing statistics when required, and sending letters to injured persons as part of the incident management process.
• To provide administrative support for trainers by ensuring training is accurately recorded on the ESR system, booking rooms, co-ordinating nominations, contacting trainees when necessary, informing managers of non-attendance, liaising with departments to arrange specific training sessions, and maintaining training records. Set up and run training reports as required, including reports relating to directorate, departmental, or staff group compliance statistics.
• To support the management of staff safety alerts (Violent Warning Markers) by updating WPAS, WCP and FACE, maintaining accurate safety-alert databases, and preparing information for monthly review meetings with the Personal Safety Advisor and Case Manager.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities: For full details of the role and responsibilities, please refer to the attached Job Description and Person Specification.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.