At a Glance
- Tasks: Be the friendly face of our department, providing reception and clerical support.
- Company: Join Cwm Taf Morgannwg University Health Board, a leading NHS employer in Wales.
- Benefits: Enjoy a competitive pension, generous leave, flexible work, and career growth opportunities.
- Other info: Welsh language skills are a plus, but not mandatory.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Experience in busy environments and good communication skills are essential.
The predicted salary is between 20000 - 30000 € per year.
The Receptionist will be the first point of contact for visitors to the department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times. The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role. The post holder will be expected to use their own initiative when undertaking duties, however the Administrator is available if required for support and guidance. They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes.
Main duties of the job
- To plan their own day‑to‑day tasks and duties.
- To communicate effectively with patients on a face‑to‑face basis, or via the telephone, using tact and diplomacy to relay routine information and overcome any barriers to communication such as hard of hearing or learning difficulties.
- To book Consultant‑led clinics, and obtain patient notes in preparation for the clinics.
- To maintain effective communication with all members of the multidisciplinary team.
- To undertake office tasks such as photocopying, scanning, faxing when requested.
- To use Welsh PAS (Myrddin) for the management of Consultant‑led clinics, by recording attendances, DNA’s etc., and amend demographic information to ensure accuracy for future use by the wider organisation, in accordance with the Data Protection Act.
- To conduct all medical filing immediately and routinely to ensure the availability of up‑to‑date information for future admissions/outpatient consultations within the wider organisation.
Person Specification
- Skills: Interpersonal skills, communication skills, ability to prioritise, knowledge of databases – MS Office, spreadsheets, NHS databases, Welsh Language Speaking/Listening Skills at Level 3 or above.
- Experience: Experience of working in a busy environment, experience of filing and filing system, experience of working in the NHS.
- Qualifications: Experience of IT systems, good standard of education, experience of NHS systems – WPAS etc.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Clerk employer: Cwm Taf Morgannwg University Health Board
Cwm Taf Morgannwg University Health Board is an exceptional employer, offering a supportive and team-oriented work environment dedicated to delivering outstanding patient care across South Wales. With a strong focus on employee growth, generous benefits including a leading pension and flexible working options, and a commitment to diversity and compassion, you will find a fulfilling career that allows you to make a meaningful impact in the community. Located just 20 minutes from Cardiff, our health board provides the perfect balance of vibrant city life and beautiful natural surroundings, making it an ideal place to work and live.
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Clerk
✨Tip Number 1
Get to know the company! Research Cwm Taf Morgannwg University Health Board and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of Team CTM.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Clerk, you'll be the first point of contact for visitors. Role-play with a friend or family member to get comfortable with face-to-face and phone interactions, especially when dealing with sensitive information.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your day-to-day tasks and prioritise effectively. Think of examples from past experiences where you've successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t forget to highlight any Welsh language skills if you have them; they could give you an edge!
We think you need these skills to ace Receptionist/Clerk
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and person specification to demonstrate how you meet the requirements we’re looking for.
Keep It Professional:While we love a friendly tone, remember to maintain professionalism in your writing. Use clear language and check for any spelling or grammar mistakes before hitting send – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Clerk. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like booking clinics and maintaining patient confidentiality.
✨Practice Your Communication Skills
Since you'll be the first point of contact for visitors, practice clear and professional communication. Role-play common scenarios you might encounter, such as dealing with patients or colleagues, to show that you can handle various situations with tact and diplomacy.
✨Show Initiative and Team Spirit
During the interview, highlight examples from your past where you've taken the initiative or worked effectively in a team. This will demonstrate that you can manage your own tasks while also being a supportive team member, which is crucial in a busy environment.
✨Brush Up on Your IT Skills
Make sure you're comfortable with the IT systems mentioned in the job description, like MS Office and NHS databases. If you have experience with similar systems, be ready to discuss it. Showing that you're tech-savvy will give you an edge!
