At a Glance
- Tasks: Provide front of house service, manage calls, and assist with clerical duties.
- Company: Join Cwm Taf Morgannwg University Health Board, a leading NHS employer in Wales.
- Benefits: Enjoy a competitive pension, generous leave, flexible hours, and career development opportunities.
- Other info: Work in a supportive team environment with access to ongoing learning.
- Why this job: Make a difference in mental health care while gaining valuable experience.
- Qualifications: Strong communication skills and a professional attitude are essential.
The predicted salary is between 20000 - 30000 £ per year.
The post holder will provide an efficient front of house service predominantly out of office hours and on weekends supporting all members of staff working within the Mental Health Department at the Royal Glamorgan Hospital Mental Health Unit. As well as reception duties, the role will also encompass data entry and other Clerical Duties. The post holder will be expected to portray a positive image and be able to liaise in a professional manner with colleagues, patients and visitors to the Department.
Key responsibilities include:
- Answer the telephone, deal with queries relevant to the service and/or take accurate messages.
- Meet and greet Visitors, Staff and members of the general public with professionalism and courtesy at all times.
- Receive, open, sort and distribute incoming mail and prepare outgoing mail on a daily basis.
- Use computerised system to book appointments and complete associated processes.
- Use Room Booking system to book meetings.
About Cwm Taf Morgannwg University Health Board:
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\'s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM\'s location offers the best of South Wales, just 20 minutes from Cardiff\'s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily: we listen, learn, and improve; we treat everyone with respect; we work together as one team. CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you\'ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Receptionist/Clerk in Pontyclun employer: Cwm Taf Morgannwg University Health Board
Cwm Taf Morgannwg University Health Board is an exceptional employer, offering a supportive and team-oriented work environment dedicated to excellent patient care. With a focus on employee growth, generous benefits including a leading pension and flexible work options, and a location that combines vibrant city life with stunning natural beauty, this role as a Receptionist/Clerk provides a meaningful opportunity to contribute to the health and wellbeing of the community while enjoying a fulfilling work-life balance.
Contact Details:
Cwm Taf Morgannwg University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Clerk in Pontyclun
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities listed in the job description. This way, when you get to the interview, you can confidently discuss how your skills match what they’re looking for.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you articulate your thoughts clearly and give you a chance to work on your body language, which is super important in a front-of-house role.
✨Tip Number 3
Don’t forget to showcase your personality! The job is all about interacting with people, so let your friendly side shine through. Share examples of how you’ve handled queries or dealt with challenging situations in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of Team CTM. Good luck!
We think you need these skills to ace Receptionist/Clerk in Pontyclun
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist/Clerk. Highlight your relevant experience in front of house services, data entry, and any clerical duties you've handled before. This will show us that you understand what we're looking for!
Be Professional Yet Approachable:Since this role involves liaising with colleagues, patients, and visitors, it's important to strike a balance between professionalism and approachability in your writing. Use a friendly tone while maintaining a level of formality that reflects the values of our health board.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Clerk in the Mental Health Department. Familiarise yourself with the key tasks like answering calls, greeting visitors, and handling data entry. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with colleagues, patients, and visitors, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will reassure the interviewers that you can maintain professionalism and courtesy at all times.
✨Demonstrate Your Organisational Abilities
Being organised is key for a Receptionist/Clerk. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. You might want to mention your experience with booking systems or handling mail, as these are directly relevant to the job.
✨Embrace the Values of CTM
Cwm Taf Morgannwg University Health Board values teamwork, respect, and continuous improvement. During your interview, align your answers with these values. Share experiences that reflect your ability to work collaboratively and your commitment to providing excellent patient care, which will resonate well with the interviewers.
