At a Glance
- Tasks: Support the Primary Care Team with admin tasks and manage communications effectively.
- Company: Join Cwm Taf Morgannwg University Health Board, a key player in NHS Wales.
- Benefits: Enjoy a competitive salary, generous leave, flexible work, and career growth opportunities.
- Other info: Be part of a team that values respect, collaboration, and continuous improvement.
- Why this job: Make a difference in healthcare while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent, plus 5 GCSEs; Microsoft Office proficiency required.
The predicted salary is between 26300 - 27890 € per year.
Responsibilities
- Provide comprehensive administrative and secretarial support to the Primary Care Team, including managing diaries, emails and composing routine letters, memos.
- Provide quality administrative and secretarial support to a range of Primary Care Services using available technology.
- Plan and prioritise workload, re‑adjust meeting arrangements, handle conflicting diary appointments, and make alternative plans for the Primary Care Team.
- Act as first point of contact for salaried staff, independent contractors and patients regarding queries about Primary Care Services.
- Liaise with members of the public and handle potentially sensitive information concerning patient queries, taking tact especially with elderly patients.
- Assist in maintaining and updating team training programmes and rotas, ensuring distribution to line managers.
Qualifications and Knowledge
- NVQ Level 3 or equivalent level of knowledge and experience.
- 5 GCSEs or equivalent.
- Fully conversant with all Microsoft Office software.
- Knowledge of office procedures and confidentiality.
- Clear understanding of Health & Safety Regulations and policies.
- Knowledge of Primary Care.
Experience
- Previous NHS experience.
- Knowledge of office practices and ability to establish new processes.
- Ability to work independently.
- Experience working in Primary Care environments.
Other Requirements
- Must be able to travel to UHB community sites in a timely manner.
- Light physical duties.
Personal Qualities
- Flexible approach to work.
- Remain calm under pressure.
- Work as part of a team or individually using personal initiative to resolve problems.
- Meet deadlines.
Aptitude and Abilities
- Excellent communication, customer care skills and good telephone manner.
- Good organisational and time‑management skills.
- Ability to prioritise work and identify urgent requirements.
- Ability to speak or learn Welsh to a satisfactory level.
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Salary £26,300 to £27,890 a year (pro rata).
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region. With nearly 13,500 staff, CTM is one of Wales's largest employers, operating three district general hospitals, community hospitals, primary and community care facilities. CTM 2030 Strategy – Our Health, Our Future – focuses on shared health and wellbeing goals. Our values are: We listen, learn, and improve; we treat everyone with respect; we work together as one team. Employees enjoy benefits including a leading pension, generous leave, flexible work, career growth and access to ongoing learning and development.
Primary Care Administrator employer: Cwm Taf Morgannwg University Health Board
Cwm Taf Morgannwg University Health Board is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a commitment to shared health goals and a diverse range of services, employees benefit from a leading pension scheme, generous leave, and flexible working arrangements, making it an ideal place for those seeking meaningful and rewarding careers in healthcare.
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Primary Care Administrator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who work in primary care. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to primary care administration. Think about how you can showcase your organisational skills and experience with Microsoft Office – these are key in this role!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Primary Care Administrator role. We love seeing applications directly from candidates who are keen to join our team at Cwm Taf Morgannwg!
We think you need these skills to ace Primary Care Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Primary Care Administrator role. Highlight your relevant experience in NHS settings and your familiarity with office procedures, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your organisational and time-management skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed workloads and prioritised tasks, especially in busy environments.
Be Professional Yet Personable:As the first point of contact for patients and staff, your communication style matters. Make sure your application reflects a balance of professionalism and approachability, showing us that you can handle sensitive information with care.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to stay updated on your progress!
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Primary Care Administrator. Familiarise yourself with diary management, handling patient queries, and the importance of confidentiality in healthcare settings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
During the interview, be ready to discuss how you prioritise tasks and manage conflicting appointments. Use specific examples from your past experience to illustrate your organisational skills. This is crucial for the role, so demonstrating your ability to handle multiple responsibilities will impress the interviewers.
✨Communicate Clearly and Tactfully
As the first point of contact for patients and staff, excellent communication is key. Practice articulating your thoughts clearly and considerately, especially when discussing sensitive topics. This will reflect your customer care skills and your ability to remain calm under pressure, which are essential for this position.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training programmes, or the CTM 2030 Strategy. This shows your enthusiasm for the role and helps you gauge if the workplace aligns with your values and career goals.
