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- Tasks: Provide secretarial support for the Rheumatology service, including audio typing and managing patient pathways.
- Company: Join Cwm Taf Morgannwg University Health Board, a leading NHS employer in Wales.
- Benefits: Enjoy a competitive salary, generous leave, flexible work, and career development opportunities.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Experience in a secretarial role, knowledge of medical terminology, and excellent communication skills.
- Other info: Work in a beautiful region with access to vibrant city life and stunning natural landscapes.
The predicted salary is between 21800 - 22700 £ per year.
The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified Support Medical Secretary to support the Rheumatology service based at the Royal Glamorgan Hospital. The post holder will be required to work within a team using their own initiative and demonstrate excellent communication and organisational skills.
Main duties and responsibilities
The main purpose of this role will be to provide secretarial duties such as audio typing of medical correspondence, mail and filing duties, managing patient pathways and liaising with staff, patients, relatives/carers and external partners. A good understanding of the principles of Referral to Treatment guidelines is also required and an empathetic approach to customer care, therefore an excellent telephone manner will need to be demonstrated.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short-listing and selecting candidates. This isn’t 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents section.
Person Specification
- Qualifications: RSA/OCR Level III or equivalent level of knowledge, skills and experience. Good standard of education. Knowledge of medical terminology. Medical Secretary qualification eg. AMSPAR, ECDL.
- Experience: Previous experience in a secretarial role within a health setting. Experience of working in a busy office environment. Ability to prioritise and manage own workload. Previous NHS experience. Knowledge of NHS/Health Board applications, i.e. WPAS.
- Aptitude and Abilities: Excellent keyboard and audio typing skills. Excellent communication and telephone skills. Excellent organisational and time management skills. Confidentiality and diplomacy. Welsh language speaking/listening skills at Level 3 or above. Ability to work on own initiative and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Support Medical Secretary in Pontyclun employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Medical Secretary in Pontyclun
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Cwm Taf Morgannwg University Health Board and the Rheumatology service. Understanding their values and goals will help you connect with the interviewers and show that you're genuinely interested in being part of Team CTM.
✨Tip Number 2
Practice makes perfect! Brush up on your audio typing and communication skills. You might be asked to demonstrate these during the interview, so being prepared will give you a leg up. Plus, it shows you’re serious about the role!
✨Tip Number 3
Show off your empathy! Since this role involves liaising with patients and their families, be ready to share examples of how you've handled sensitive situations in the past. This will highlight your customer care skills and your ability to work well under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It’s a great way to stand out and shows you’re keen on being part of our mission to provide excellent patient care.
We think you need these skills to ace Support Medical Secretary in Pontyclun
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the Support Medical Secretary role. We want to see how you can contribute to our team at CTM, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us see your best writing and organisational skills in action!
Highlight Your Experience: If you've got previous experience in a secretarial role within a health setting, make sure to emphasise that! We love candidates who can bring their knowledge of medical terminology and NHS applications to the table, so don’t be shy about sharing those details.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it shows you’re keen to join Team CTM!
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Since this role involves secretarial duties in a healthcare setting, being familiar with common terms will show that you understand the environment you'll be working in.
✨Demonstrate Your Communication Skills
Prepare to showcase your excellent communication skills during the interview. Practice answering questions clearly and concisely, and think of examples where you've effectively communicated with patients or colleagues in the past.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific strategies or tools you use to stay organised, especially in a busy office environment like the one at Cwm Taf Morgannwg.
✨Emphasise Teamwork and Initiative
Since the role requires working within a team and using your own initiative, prepare examples that highlight your ability to collaborate with others while also taking charge when necessary. This balance is key for success in this position.
