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- Tasks: Coordinate Endoscopy appointments and ensure patients receive top-notch care.
- Company: Join Cwm Taf Morgannwg University Health Board, a key player in NHS Wales.
- Benefits: Enjoy a leading pension, generous leave, flexible work, and career growth opportunities.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: NVQ level 3 in Business Administration or equivalent; Welsh skills are a plus.
- Other info: Work in a vibrant area with access to Cardiff, Brecon Beacons, and beautiful coastlines.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen to work within the Cwm Taf Morgannwg (CTM) Health Board within the NHS. This is a full-time position based at the Prince Charles Hospital in Merthyr Tydfil. The post holder will work as a Clinic Co-Ordinator within the Endoscopy Unit, working in a multi-disciplinary team and ensuring the right patients attend their correct clinic. This is a great opportunity to contribute to the smooth running of operations within the NHS, and making sure patients receive the best possible care.
Main duties of the job
- To be responsible for the day to day co-ordination of all Endoscopy appointments and Outpatient Clinics within the Endoscopy Unit.
- To ensure the right patient attends the right clinic, on the right day at the right time.
- To have responsibility for the preparation of all case notes adhering to departmental policy.
- To provide a high quality reception service for all patients, their families, carers and any other visitors to the department.
- To manage the partial booking wizard and assist and support the Manager and junior staff within the department.
- To provide cover for reception on a rotational basis.
This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short-listing and selecting candidates. This isn’t 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
- To maintain the partial booking invitation wizard in line with departmental procedures.
- To co-ordinate all appointments in a timely manner.
- To track, locate, file and retrieve case notes.
- To prepare and provide case notes for clinics.
- To input and extract data from the Health Boards Myrddin CIS System (and other systems related to Endoscopy as required to meet the needs of the service).
- To file documentation in an accurate and timely manner.
- To postpone and reschedule follow-up appointments and monitor cancelled and reduced follow-up patient clinics.
- To provide a high quality reception service for all patients.
Person Specification
- Qualifications: NVQ level 3 in Business Administration or equivalent.
- Knowledge and experience: Ability to perform a full range of administrative and clerical duties.
- Welsh language speaking/listening skills at Level 3 or above.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clinic Co-Ordinator (Endoscopy Unit) in Merthyr Tydfil employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Co-Ordinator (Endoscopy Unit) in Merthyr Tydfil
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cwm Taf Morgannwg University Health Board on LinkedIn. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to clinic coordination. We should also think about how our past experiences align with the responsibilities of the role. Confidence is key!
✨Tip Number 3
Show off our organisational skills! During the interview, we can share examples of how we've successfully managed appointments or worked in a team. This will highlight our fit for the multi-disciplinary environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of Team CTM!
We think you need these skills to ace Clinic Co-Ordinator (Endoscopy Unit) in Merthyr Tydfil
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Clinic Co-Ordinator. We want to see how you can contribute to the smooth running of our Endoscopy Unit!
Showcase Your Team Spirit: Since you'll be working in a multi-disciplinary team, let us know about your teamwork experiences. Share examples of how you've collaborated with others to achieve common goals – we love a good team player!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clinic Co-Ordinator in the Endoscopy Unit. Familiarise yourself with the daily tasks, such as managing appointments and preparing case notes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role involves working within a multi-disciplinary team, be prepared to discuss your experience collaborating with others. Share specific examples of how you've contributed to team success in previous roles, highlighting your ability to communicate effectively and support your colleagues.
✨Brush Up on Your Welsh Skills
While fluency in Welsh isn't essential, having basic speaking and listening skills at Level 3 can give you an edge. If you have any Welsh language experience, be ready to mention it during the interview. Even if you're not fluent, showing a willingness to learn can impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask about the role and the team. This shows your enthusiasm and helps you gauge if the workplace is the right fit for you. Consider asking about the challenges the Endoscopy Unit faces or how they measure success in this role.
