Community Navigator, Intermediate Care (Hospital@Home) Service in London

The Community Navigator will support the administration provision for the Intermediate Care Service. They will be responsible for administrative duties of the Intermediate Care Service, ensuring these duties are maintained and delivered efficiently and effectively.

This is an exciting opportunity and means we will give you the skills in Welsh we need once you have been recruited if you do not already have skills in Welsh. We will do this using our free and flexible internal offer alongside our partnership with Learn Welsh Glamorgan, helping you to gain the valuable skills needed to strengthen our bilingual organisation.

The Community Navigator will utilise a variety of IT functions and systems used in the Intermediate Care Service, and have a wide knowledge of a range of clinical and non-clinical information systems. The Community Navigator will have excellent communication skills, and communicate effectively with the Intermediate Care Service, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary. The post holder will be knowledgeable in CTMUHB policies and procedures. The Community Navigator will provide cross cover for other Community Navigators during times of absence.

Job Responsibilities:

• Provide comprehensive administrative and secretarial support to the Intermediate Care Service, which will include managing diaries, e-mails and composing routine letters and documentation on a daily basis.
• Provide quality administrative and secretarial support to the Intermediate Care Service, making full use of available technology e.g. Microsoft Office, automated scheduling software Civica, ESR.
• Plan and prioritise own workload and re-adjust meeting arrangements, dealing with conflicting diary appointments and using own judgement to make alternative plans and meeting arrangements for the Intermediate Care Service.
• Assist in the maintenance and updating of team training programmes and rotas, and where necessary ensuring distribution to relevant parties.
• Arrange training for the Intermediate Care Service, including scheduling mandatory training for staff within the Intermediate Care Service, and liaising with other professionals to arrange additional training sessions.
• Book staff onto training sessions, send out staff notifications and reminders, and enter relevant information into team databases and off duty.
• Be responsible for the organisation of Team Meetings and facilitating team activities.
• Respond to and communicate confidential patient information to other departments, outside agencies, patients and carers to facilitate care and support the Intermediate Care Service.
• Exercise own judgement to seek advice/support when an enquiry is from a defined area of responsibility e.g. pass enquiry on to Line Manager.
• Appropriately archive any notes and/or patient documentation in accordance with UHB Policy.
• Undertake any other duties in relation to team administration as required.
• Communicate effectively with all members of the Directorate and Independent Contractors.
• Support the Support Manager to undertake necessary Human Resource functions by organising a programme of PDRs, sickness reviews and back to work interviews and to maintain up to date associated records on ESR.
• Assist with the drafting of staffing rotas, prior to Line Managers approval, and update when changes/swaps occur, ensuring changes are communicated to the Intermediate Care Service.
• Assist Line Manager in arranging for alternative staffing cover in time of staff shortages.
• Assist Line Manager in the management and recording of staff annual leave, inputting necessary information on staffing rotas and ESR.
• Photocopy documents and distribute information as required.
• Contact the relevant help desks e.g. Estates and IT, to resolve any issues affecting the efficient running of the Intermediate Care Service.
• Possess advanced keyboard skills and experience in use of all Microsoft Office packages.
• Work from the Intermediate Care Service base, however there may be asked to work across the locality depending on the needs of the service.
• Establish and maintain practical office systems such as filing system and communication boards.
• Receive and deal with any calls via Adastra or the telephone, and respond to queries/enquiries in an appropriate professional manner, referring on to relevant party if necessary.
• Use own initiative to deal with enquiries and queries of a non-clinical nature within the parameters of the post in the absence of the Team Leader.
• Follow administrative and secretarial procedures and may be asked to comment on proposals affecting own office area.
• Maintain strictest confidentiality of data and information at all times.
• Deal with sensitive and confidential information relating to patients and staff.
• Utilise all equipment provided to carry out daily tasks, and have a personal duty of care for the equipment i.e. computer, printer etc.
• Be responsible for ordering equipment and stock as requested by the Intermediate Care Service via the appropriate methods e.g. Stores, ONPOS, and Pharmacy.
• Attend staff meetings, and take notes if requested to do so.
• Demonstrate duties to any new starters in Department, training on any office systems in use.
• Check and validate all invoices received in relation to goods received.
• Provide reports and produce statistical analysis of the teams activity using relevant IT programmes as requested.
• Collect and collate information as required.
• Assist the Intermediate Care Service in collating information on audits as required.
• Provide administrative support for research undertaken by the teams.
• Complete staff surveys when required.
• Identify and attend appropriate study days and additional training as required.
• Advise the Line Manager of any potential and/or actual problems.
• Work independently and adhere to the policies and procedures in operation within the University Health Board relevant to the role; work is managed rather than supervised.
• Work within own level of competence and limitations of the role at all times.
• Provide cross cover for other Community Navigators during times of absence.

Person Specification:

• NVQ Level 3 or possess equivalent level of skills, knowledge and experience.
• Fully conversant with all Microsoft Office Software e.g. Word, Excel, PowerPoint and Outlook.
• Knowledge of administrative and office procedures acquired through training or experience.
• Demonstrate a sound knowledge and understanding of confidentiality.
• Clear knowledge of the importance of Health & Safety Regulations in the workplace.
• ECDL or equivalent computer qualification.
• Knowledge and understanding of working with guidelines, policies and procedures.
• Knowledge and understanding of Community Healthcare.

Experience:

• Experience of clerical or administrative work.
• Ability to work independently.
• Able to respond to queries and solve problems using own initiative.
• Previous NHS experience.
• Experience of working in Community Health environments.

Skills and Attributes:

• Excellent communication and customer care skills and a good telephone manner.
• Good organisational and time management skills.
• Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary.
• Organised with excellent time management skills.
• Able to remain calm under pressure.
• Ability to work to deadlines.
• Welsh language skills up to Level 3 Speaking/Listening to be learnt once in post.

Other Role Requirements:

• Committed to provide a high-quality administrative service.
• Motivated.
• Able to undertake the full remit of the role.
• Flexible to meet service demands.
• Able to travel to UHB community sites in a timely manner if requested.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.