Optometry Pathway Coordinator in Llantrisant

An exciting opportunity has arisen for a highly motivated individual to join the hospital eye service as a pathway coordinator in Cwm Taf Morgannwg University Health Board. The successful candidate will be responsible for coordinating ophthalmic pathways, predominantly pathways under Wales General Ophthalmic Services (WGOS). The post holder will work collaboratively with clinical and managerial colleagues in primary care and secondary care to deliver high quality services across the health board.

The post holder will need to be highly organised, adaptable and be able to work as part of a team. The role requires good IT skills, attention to detail, and the post holder will be expected to have excellent written and verbal communication skills. Previous experience of working within a similar environment will be advantageous.

• The post holder will lead on administrative duties and will play a key role in the coordination of ophthalmic pathways, predominantly pathways under Wales General Ophthalmic Services (WGOS).
• The post holder will be responsible for the management of patient databases and records, appointment outcomes and waiting lists.
• They will act as a point of liaison between patients, clinicians, managers and contractors within primary and secondary care.
• The post holder will be reliable and well-organised.
• They will proactively maintain up-to-date knowledge of the pathways, be flexible to respond to the changing needs of the services, and support with analysis and development of services.

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

• Previous experience in an administrative or secretarial role
• Proficient use of Microsoft Packages i.e. Excel
• Experience of working in the NHS, particularly in a multi-disciplinary team.

• Level 3 qualification in administration or customer care or equivalent experience and knowledge.
• Good standard of IT knowledge and evidence of working with systems, databases and spreadsheets.
• Knowledge of Health Board systems such as WPAS.
• Knowledge of Wales General Ophthalmic Services (WGOS).

• Excellent verbal and written communication skills.
• Excellent understanding of confidentiality and GDPR.
• Able to work independently and collaboratively.
• Able to plan, prioritise and organise workload.
• Welsh Language Skills (Level 3 and above/B2).

• Able to travel to different sites within health board in a timely manner.
• Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.