Administration Support Manager in Llantrisant

Provide direct day-to-day operational support in the delivery of all NHS Wales Performance Framework targets, ensuring effective day-to-day operational management in accordance with best practice. Support the day-to-day operational running of Endoscopy services Pan CTMUHB and the development of patient-focused pathways with key emphasis on improved patient experience. Work independently using own initiative in accordance with Health Board policies and procedures, with work being managed rather than supervised.

Main duties of the job:

• Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.
• Management of sickness absence for administrative staff, following the appropriate policy and ensuring processes are followed.
• Provide direct day-to-day operational support in the provision of quality services within budget and pursue opportunities for continuous development and improvement of the service.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us: CTM University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities: As per main duties of the job noted above. Please see Job Description and Person Specification for full details on responsibilities.

Person Specification:

Qualifications/Knowledge: Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level. Knowledge of NHS Wales Performance Framework targets.

Experience: Experience of previous management or supervision of staff, dealing with medical staff including managing medical rotas, and previous experience within NHS.

Skills: Ability to work under constant pressure in a busy environment and evidence of managing small scale projects. Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.