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- Tasks: Join our Hotel Services Team to deliver catering and housekeeping services at Ysbyty Cwm Cynon Hospital.
- Company: Cwm Taf Morgannwg University Health Board provides essential health services to 450,000 people in South Wales.
- Benefits: Enjoy flexible hours, a supportive team environment, and the chance to make a real difference.
- Why this job: Be part of a caring community, develop your skills, and contribute to patient wellbeing.
- Qualifications: No prior experience needed; good communication skills and a willingness to learn are essential.
- Other info: Welsh speakers are encouraged to apply; this role offers monthly pay and opportunities for growth.
Go back Cwm Taf Morgannwg University Health Board
Hotel Services Assistant
The closing date is 11 January 2026
To support the Facilities (Hotel Services) team in delivering Housekeeping and Catering services to the National Standards for these services in NHS Wales, HIW standard 5 and 9 and Organisational Standards. To assist in developing, maintaining and promoting the highest standards of service delivery and team working practices; and helping to maintain open, effective communication.
We have 1 x 30 hour job available for Hotel Services Assistant positions that have arisen at Ysbyty Cwm Cynon.
Main duties of the job
We have available a 1 x 30hr posts for Hotel Services Assistant vacancies which have arisen at Ysbyty Cwm Cynon Hospital.
The successful candidates will be required to work within a patient environment and previous experience would be an asset. The main duties of the post include the delivery of patient feeding at ward level within Ysbyty Cwm Cynon Hospital in accordance with departmental schedules and specifications and in line with all cleanliness and legislative requirements that govern the delivery of the Catering Service such as Food Safety Act 1990, Food Hygiene (Wales) Legislation 2006, Food Handling policies and procedures, COSHH and HACCP procedures.
Flexibility is essential and the successful candidates will be expected to adapt to service pressures and modernization. Also the successful candidates would need to be flexible with regard to movement throughout all Health Board sites. The successful candidates must observe and maintain the highest standards of personal hygiene, confidentiality, courtesy and consideration to all patients and fellow employees.
This post is monthly paid.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM\’s location offers the best of South Wales, just 20 minutes from Cardiff\’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy–Our Health, Our Future–focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you\’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; while the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This is not fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Experience
- Previous experience of cleaning and catering duties
- Some experience of working within a hospital environment
Skills
- Excellent customer care skills
- Worked within a hotel services environment
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Qualifications
- Able to demonstrate literacy, numerical and comprehension skills sufficient to be able to read and understand written instructions
- NVQ level 1
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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Hotel Services Assistant employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Services Assistant
✨Tip Number 1
Familiarise yourself with the NHS standards and guidelines, especially those related to catering and housekeeping services. Understanding these standards will help you demonstrate your commitment to quality service during any interviews.
✨Tip Number 2
If you have any experience in a hospital or similar environment, be ready to discuss specific situations where you provided excellent service or handled challenges effectively. This will show your adaptability and readiness for the role.
✨Tip Number 3
Highlight your communication skills, as they are essential for this role. Think of examples where you successfully communicated with team members or patients, which can set you apart from other candidates.
✨Tip Number 4
If you speak Welsh, make sure to mention it! Even though it's not essential, being bilingual can be a significant advantage in a healthcare setting, showing your ability to connect with a wider range of patients.
We think you need these skills to ace Hotel Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Services Assistant position. Highlight any relevant experience you have in catering or cleaning duties.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise your communication skills and any previous experience in a hospital environment, even if it's minimal.
Write a Strong Cover Letter: Craft a cover letter that showcases your enthusiasm for the role and the organisation. Mention your flexibility and willingness to adapt to service pressures, as well as your commitment to maintaining high standards of service delivery.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all information is clear and concise, and that it aligns with the job requirements.
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Show Your Flexibility
Since the role requires adaptability to service pressures, be prepared to discuss examples from your past where you've successfully adjusted to changing circumstances. Highlighting your flexibility will demonstrate that you're a good fit for the dynamic environment of the hospital.
✨Emphasise Communication Skills
Good communication is essential in this role. Be ready to share instances where you've effectively communicated with team members or customers, especially in a busy setting. This will show that you can maintain open and effective communication as required by the job.
✨Demonstrate Understanding of Standards
Familiarise yourself with the National Standards for Catering and Housekeeping services in NHS Wales. During the interview, mention how you can contribute to maintaining these standards, which will reflect your commitment to quality service delivery.
✨Prepare for Questions on Confidentiality
Given the importance of confidentiality in a hospital setting, be prepared to answer questions about how you would handle sensitive information. Sharing your understanding of confidentiality and respect for patients will show that you take this responsibility seriously.