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- Tasks: Support mental health patients with care and communication in a dynamic team environment.
- Company: Join Cwm Taf Morgannwg University Health Board, a proud local NHS employer.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful patient care.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: NVQ level 2 in Health and Social Care or willingness to work towards it.
- Other info: Fixed term position with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Go back Cwm Taf Morgannwg University Health Board
Health Care Support Worker
The closing date is 22 March 2026
Join our dedicated Paediatric Team and make a real difference to children, young people, and their families. We are looking for a compassionate and motivated Healthcare Support Worker to support the delivery of high-quality care on our busy Children\’s Ward.
In this role, you will work under the direction of the Ward Manager or Nurse in Charge, always upholding the Code of Conduct for Healthcare Support Workers in Wales (WG 2011) and the All Wales Guidelines for Delegation (NLIAH 2010). You will play a key part in supporting Registered Nurses, contributing to safe, effective care within the ward, clinics, and other settings as required.
You will work closely with the nursing and multidisciplinary team, helping to create a positive, child-centred environment. At times, you will be expected to work without direct supervision, using your skills and initiative to ensure excellent standards of care are maintained.
If you are caring, reliable, and passionate about supporting children and families, we\’d love to hear from you. Bring your enthusiasm and commitment—be part of a team where every day truly counts.
Main duties of the job
- Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHB\’s policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.
- Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.
- Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.
- Ensuring that the needs of the child are paramount and to be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.
- Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language.
- Adhere to the Health Board\’s Information Governance Policy.
- Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.
- Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM\’s location offers the best of South Wales, just 20 minutes from Cardiff\’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy–Our Health, Our Future–focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you\’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short‑listing and selecting candidates. This isn’t fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
The Health Board currently operates a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30-minute or two 30‑minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.
Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHBs policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.
Venepuncture and ECG training to support team or willingness to undertake training.
Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.
Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.
Collect and transport clinical specimens as requested by the registered nurse.
Respect the parents/carers individual values, beliefs and culture, adopting a non‑judgmental attitude.
Ensuring that the needs of the child are paramount and shall be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.
Answer the telephone in a polite and professional manner, adhering to the Welsh Language Standards, record messages accurately and ensure the information is conveyed to the Nurse in charge in a timely manner.
Ensuring when answering the phone, no confidential information is given.
Liaise with parents/relatives/carers to identify needs and obtain views regarding consumer satisfaction as directed by the Ward Manager.
Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language.
Report any complaints to the Nurse in Charge in a timely manner.
Adhere to the Health Boards Information Governance Policy.
Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.
Maintain accurate and legible signed records/computer records while maintaining confidentiality.
Compile reports regarding patient care and management reports as and when required.
Adhere to Health Board Policy on data entry, storage and retrieval of patient sensitive information.
Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.
Undertake a range of clerical duties to support the nursing team including standard keyboard skills, photocopying, filing, faxing, preparation of documentation, archiving notes.
Undertake the ordering of consumables/equipment under the direction of the ward manager.
Maintain notice boards in the department with appropriate information promoting health and wellbeing.
Person Specification
Experience
- Has previous experience of being an HCSW within the NHS
Education
- QCF/NVQ Level 3 in Health and Social Care
- Evidence of continued professional development
Skills
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
Address
Children\’s Meadow Unit, Ward 17 /18 – Royal Glamorgan Hospital
£25,313 to £26,999 a year per annum, pro rata
Contract
Permanent
Working pattern
Part‑time
Reference number
110-ACS028-0326
Job locations
Children\’s Meadow Unit, Ward 17 /18 – Royal Glamorgan Hospital
#J-18808-Ljbffr
Health Care Support Worker employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Care Support Worker
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Cwm Taf Morgannwg University Health Board. Understanding their values and mission can help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your experience in mental health settings.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've effectively communicated with patients or worked as part of a team. Highlighting your interpersonal skills is key for a Health Care Support Worker role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for the position.
We think you need these skills to ace Health Care Support Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for mental health care shine through. We want to see that you genuinely care about supporting those in need and are excited about the opportunity to work with our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for specific examples of your communication skills and any relevant experience in a mental health setting.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications and motivations quickly.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. Plus, you’ll find all the necessary details there.
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Stuff
Before the interview, make sure you understand the role of a Health Care Support Worker and the specific duties involved. Familiarise yourself with person-centred care principles and be ready to discuss how you would apply them in a mental health setting.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you had to convey important information clearly and compassionately.
✨Demonstrate Team Spirit
This position requires collaboration with qualified staff and other team members. Be ready to share experiences where you worked as part of a team, highlighting your ability to support others and contribute to a positive working environment.
✨Be Prepared for Scenario Questions
Expect questions that assess your ability to handle challenging situations, especially in a mental health context. Practice responses to scenarios involving patient care, safety, and maintaining dignity, ensuring you convey your understanding of appropriate boundaries.