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- Tasks: Support mental health patients with care and communication in a dynamic team environment.
- Company: Join Cwm Taf Morgannwg University Health Board, a proud local NHS employer.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful patient care.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: NVQ level 2 in Health and Social Care or willingness to work towards it.
- Other info: Fixed term position with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Go back Cwm Taf Morgannwg University Health Board
Health Care Support Worker
The closing date is 28 December 2025
We are seeking a compassionate, dependable, and well‑organised Band 2 Healthcare Support Worker/Administrator to join our dedicated Stoma Care team. This is a dual‑role position that combines direct patient support with essential administrative responsibilities, contributing to the smooth and effective delivery of high quality care.
Main duties of the job
- Provide stoma care support to patients on the ward and in clinical areas, under the guidance of the Stoma Care Nursing Team, ensuring a kind and respectful approach at all times.
- Act as a point of contact for stoma patients, relatives and health care professionals, face to face contact, by phone, email etc.
- Booking and confirming patient appointments and prepping CNS workload for clinic.
- Ordering of stock for department, supporting the team with general office tasks, contribute to data collection and audit for service improvement.
- Perform a range of administrative duties including: Answering and triaging incoming telephone calls in a professional and timely manner.
- Excellent interpersonal and communication skills, with the ability to interact effectively with patients, carers, and multidisciplinary team members.
- Must have an understanding and adhere to confidentiality, data protection and infection control policies.
- Proficiency in using IT systems, including Microsoft Office and patient record systems, WPAS, WCP.
- A flexible and proactive approach to working, with a commitment to providing compassionate patient‑centered care and maintaining mandatory training and team meetings.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM\’s location offers the best of South Wales, just 20 minutes from Cardiff\’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you\’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30‑minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.
Person Specification
Personal attributes
- Professional manner
- Reliable and good time keeping
- Enthusiastic and motivated
- Recognise the importance of maintaining confidentiality
- Welsh language speaking/listening skills at Level 3 or above
Skills
- Well organised in approach to work tasks
- Understand the importance of reporting to the nurse in charge
- Flexible approach to work
Experience
- Care experience
- Ability to work as a member of the team but also to show initiative to work alone
- Ability to work supervised and in non supervised circumstances
- Experience of dealing with members of the public
- NVQ level2 in care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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Health Care Support Worker employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Care Support Worker
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Cwm Taf Morgannwg University Health Board. Understanding their values and mission can help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your experience in mental health settings.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've effectively communicated with patients or worked as part of a team. Highlighting your interpersonal skills is key for a Health Care Support Worker role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for the position.
We think you need these skills to ace Health Care Support Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for mental health care shine through. We want to see that you genuinely care about supporting those in need and are excited about the opportunity to work with our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for specific examples of your communication skills and any relevant experience in a mental health setting.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications and motivations quickly.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. Plus, you’ll find all the necessary details there.
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Stuff
Before the interview, make sure you understand the role of a Health Care Support Worker and the specific duties involved. Familiarise yourself with person-centred care principles and be ready to discuss how you would apply them in a mental health setting.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you had to convey important information clearly and compassionately.
✨Demonstrate Team Spirit
This position requires collaboration with qualified staff and other team members. Be ready to share experiences where you worked as part of a team, highlighting your ability to support others and contribute to a positive working environment.
✨Be Prepared for Scenario Questions
Expect questions that assess your ability to handle challenging situations, especially in a mental health context. Practice responses to scenarios involving patient care, safety, and maintaining dignity, ensuring you convey your understanding of appropriate boundaries.
