Clinic Co-ordinator Endoscopy in Coity

An exciting opportunity has arisen to work within the Cwm Taf Morgannwg (CTM) Health Board within the NHS. This is a full-time position based at the Princess of Wales Hospital in Bridgend. The post holder will work as a Clinic Co‑ordinator within the Endoscopy Unit, working in a multi‑disciplinary team and ensuring the right patients attend their correct clinic. This is a great opportunity to contribute to the smooth running of operations within the NHS, and making sure patients receive the best possible care. This post is fixed term/secondment for 1 year due to service demand and funding.

Main duties of the job:

• To be responsible for the day‑to‑day co‑ordination of all Endoscopy appointments and Outpatient Clinics within the Endoscopy Unit, ensuring the right patient attends the right clinic, on the right day at the right time.
• To have responsibility for the preparation of all case notes adhering to departmental policy and the provision of a high‑quality reception service for all patients, their families, carers and any other visitors to the department.
• To manage the partial booking wizard and assist and support the Manager and junior staff within the department, also providing cover for reception on a rotational basis.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.

About us:

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities:

• Maintain the partial booking invitation wizard in line with departmental procedures.
• Co‑ordinate all appointments in a timely manner.
• Track, locate, file and retrieve case notes.
• Prepare and provide case notes for clinics.
• Input and extract data from the Health Board's Myrddin CIS System and other systems related to Endoscopy as required to meet the needs of the service.
• File documentation in an accurate and timely manner.
• Postpone and reschedule follow‑up appointments and monitor cancelled and reduced follow‑up patient clinics.
• Provide a high‑quality reception service for all patients.

Person Specification:

• NVQ level 3 in Business Administration or equivalent knowledge and experience.

• Ability to perform a full range of administrative and clerical duties.
• Welsh language speaking/listening skills at Level 3 or above.

• Relevant experience in an administrative setting or endoscopy unit preferred.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.