At a Glance
- Tasks: Support homecare services by processing prescriptions and liaising with healthcare professionals.
- Company: Join a leading health board dedicated to high-quality patient care.
- Benefits: Enjoy flexible working, generous leave, and career growth opportunities.
- Other info: Dynamic role with ongoing learning and development support.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: NVQ 2 in Pharmacy Services and strong communication skills required.
We are looking for a proactive, organised, and people‑focused individual to support our Pharmacy Team in delivering high‑quality care from behind the scenes. You will play a key role in supporting homecare services across the Health Board, primarily based at Princess of Wales Hospital.
Your responsibilities include processing prescriptions and invoices, liaising with homecare providers and clinicians, and ensuring patients receive vital medication directly to their homes.
Main duties of the job
- Processing homecare prescriptions, creating and managing patient‑specific orders.
- Receipting goods and checking and reconciling invoices.
- Maintaining accurate electronic and paper records.
- Liaising with homecare providers, clinicians, pharmacy staff, patients and carers to resolve queries and monitor outstanding orders.
- Managing a varied workload, prioritising tasks, and escalating more complex matters.
Job responsibilities
- Homecare Administration: Manage homecare prescriptions, orders, deliveries and invoicing using pharmacy systems, ensuring accurate processing and timely supply of medicines to patients’ homes.
- Service Coordination: Liaise with homecare providers, clinicians, pharmacy teams, patients and carers to support smooth delivery of homecare services across the Health Board.
- Order & Invoice Management: Monitor outstanding orders and invoices, chase progress, resolve routine issues, arrange returns or credits, and minimise waste in line with financial and governance requirements.
- Data & Records Management: Maintain accurate electronic and paper records for homecare patients, ensuring data quality, confidentiality and compliance with information governance standards.
- Problem Solving: Investigate and resolve routine issues such as delivery delays, supply problems or invoicing queries, escalating more complex matters where appropriate.
- Communication & Customer Service: Respond professionally to telephone and email enquiries from healthcare professionals, suppliers and patients, maintaining confidentiality and a patient‑focused approach.
- Policy, Procedures & Improvement: Work in line with SOPs, standing financial instructions and governance policies, contributing to service development within a growing homecare service.
Welsh Skills Desirable: Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.
Person Specification
Qualifications
- NVQ 2 in Pharmacy Services
- Standard IT Skills: Microsoft Office
- Standard IT Skills: Microsoft Office ECDL or equivalent
- Knowledge of hospital pharmacy practice / homecare service provision
- Communication skills – able to convey routine information effectively, both written and verbally
Skills
- Organisation and time‑management skills
- Financial or invoicing experience
- Welsh language skills in Speaking/Listening at Level 3 or above
- Evidence of good attention to detail
Benefits
- Leading pension scheme
- Generous leave
- Flexible working arrangements
- Career growth opportunities
- Ongoing learning and development support
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Administrative Officer Homecare Services in Coity employer: Cwm Taf Morgannwg University Health Board
Cwm Taf Morgannwg University Health Board is an exceptional employer, offering a supportive and collaborative work environment for the Administrative Officer in Homecare Services. With a focus on employee growth, generous leave, and flexible working arrangements, staff are encouraged to develop their skills while contributing to high-quality patient care at the Princess of Wales Hospital. The commitment to ongoing learning and a leading pension scheme further enhances the appeal of joining this dedicated healthcare team.
Contact Details:
Cwm Taf Morgannwg University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Officer Homecare Services in Coity
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cwm Taf Morgannwg University Health Board.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cwm Taf Morgannwg University Health Board.
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When you find roles that excite you, especially at places like Cwm Taf Morgannwg University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administrative Officer Homecare Services in Coity
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cwm Taf Morgannwg University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cwm Taf Morgannwg University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cwm Taf Morgannwg University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cwm Taf Morgannwg University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cwm Taf Morgannwg University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
