Co-Ordinator of the Termination of Pregnancy Service in Bridgend

Job overview

We are looking for an enthusiastic motivated and organised individual to join our dynamic Termination of Pregnancy Team. They will be expected to deliver an effective and competent level of clerical and administrative support for our service based at Bridgend Health and Wellbeing Centre at Bridgend working 30 hours per week Monday to Friday.

The role will include the efficient co-ordination of the service, and delivery of booking systems for appointing patients. It will also encompass being the first point of contact for patients and colleagues contacting the service both in person and by telephone in a confident and sensitive manner, maintaining confidentiality at all times.

The successfull candidate will need to have good communication skills, be organised and flexible and be able to demonstrate their abilit to work on their own as well as in collaboration with others within the multi disciplinary team maintaining effective working relationships.

We are a fast paced environment that requires an adaptable individual who can self direct.

You will need to have good IT skills ad competence in using a variety of IT applications, including Myrddin.

Knowledge of electronic record management systems will be beneficial but not essential.

This is an exciting opportunity for someone who wants to develop their organisational skills in a supportive and dynamic department.

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Managing the administrative processes associated with patient pathways for the Termination of Pregnancy Service. Ensuring targets are met following the RCOG Guidelines.

Ensuring all queries are managed in a timely manner, be first point of contact for referrals into the service provision. Organise and manage own workload and that of the clinical team ensuring all appointments are managed effectively and the workforce is scheduled so that RCOG timelines are met.

Ensure all HSA1/HSA4 forms are processed correctly and submitted to the Chief Medical Officers in a timely manner.

Arrange follow up appointment, enquiries via telephone calls and assessing each situation accordingly to manage individual situations.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

Actively manage the administrative processes associated with patient pathways for the Termination of Pregnancy Service and the functioning and effectiveness of the clinical teams, ensuring targets are met, following the RCOG guidelines for the service.

To be first point of contact for self referrals into the service, this can be emotive, as sensistive information is required.

Handle queries and ensure relevant information is imported and confidentially maintained.

Work closely with the Consultant Lead and Lead nurse to ensure all guidelines are adhered to and patient care is seamless.

Organise and plan own workload and that of the clinical team ensuring all patient appointments are managed effectively.

Demonstrate good organisational skills, prioritising and planning skills.

Ensure all HSA1/HSA4 forms are processed correctly and deal with any necessary queries.

Be a key contact in providing patients with access to heal thcare professionsal correctly and deal with any necessary enquiries.

Arrange ultrasound scan appointments if necessary.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to communicate in Welsh during routine clinical situations, such as welcoming patients, discussing straightforward aspects of their care and answering routine questions. If you’re comfortable holding everyday conversations in Welsh, we encourage you to apply. Your Welsh language skills will help us provide person-centred care and enable patients to receive services in their language of choice. Have a look at our ‘Croeso Candidate’ booklet below for more information.