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- Tasks: Support the Gastroenterology department with admin tasks and manage communication for the Senior Management Team.
- Company: Join Cwm Taf Morgannwg University Health Board, part of the NHS Wales family.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Why this job: Make a difference in healthcare while developing your administrative skills.
- Qualifications: NVQ Level 3 or equivalent and previous administrative experience required.
- Other info: Welsh language skills are desirable but not essential; we value diversity in our team.
The predicted salary is between 30000 - 42000 £ per year.
Cwm Taf Morgannwg University Health Board
Administrative Officer
Closing date: 19 October 2025
An exciting opportunity has arisen to join the busy Gastroenterology department at the Princess of Wales Hospital.
The post holder will support the Directorate with administrative tasks as required by the directorate management team, including audio typing, general administration and waiting list management.
The post holder will also be expected to manage and prioritise their own workload using experience and initiative, and act as a communication link for the Senior Management Team. This will involve the post holder being able to communicate with various services and agencies, internal and external and with personnel at all levels.
Main duties of the job
Require excellent verbal communication skills responding to enquiries face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors is essential. The post holder may also be required to deal with communication barriers which will require tact and diplomacy.
Be responsible for a number of administrative and clerical tasks, which could include but not be limited to, up‑dating patient pathways correctly and managing clinic outcomes, up‑dating WPAS in line with UHB guidelines, as well as generic administrative duties e.g. photocopying a variety of documents as requested, filing papers and electronic documents in appropriately organised systems, and ensuring that they are available to the team as and when required.
Be responsible for audio and/or copy typing of clinic letter under the supervision of the secretarial team, including numerical data, details for projects or lectures consistent with the clinical work/service requirement.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job responsibilities
For full details and information on the role please see attached Job Description and Person Specification.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This does not mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This is not fluency, just speaking & listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Qualifications
- NVQ Level 3 or equivalent
- Welsh Language Skills (Level 3 and above/B1) are Desirable for this Role.
Experience
- Previous Administrative Experience
- Typing Qualification/Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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Administrative Officer employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Get to know the company! Research Cwm Taf Morgannwg University Health Board and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with sensitive information and emotional situations, it’s crucial to demonstrate your ability to handle these scenarios during interviews. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us, making your job search smoother.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. We want to see how you can support our Gastroenterology department, so don’t hold back on showcasing relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your verbal and written communication skills in your application. We’re looking for someone who can handle sensitive situations with tact and diplomacy, so share examples that show you can do just that.
Be Organised and Detail-Oriented: Highlight your ability to manage and prioritise your workload effectively. We need someone who can juggle various administrative tasks, so mention any experience you have with organisation and attention to detail in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrative Officer in a healthcare setting. Familiarise yourself with the specific duties mentioned in the job description, like audio typing and managing patient pathways. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this role, practice responding to common interview questions out loud. You might even want to role-play with a friend or family member. Focus on being clear and concise, especially when discussing sensitive topics, as you'll need to demonstrate your ability to handle emotional situations with tact.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of examples from your previous experience where you successfully juggled multiple responsibilities. This will highlight your initiative and ability to work independently, which are crucial for the role.
✨Emphasise Teamwork
Cwm Taf Morgannwg University Health Board values collaboration, so be ready to share examples of how you've worked effectively within a team. Highlight any experiences where you acted as a communication link between different departments or services, as this will resonate well with the interviewers.