Administration Assistant

Overview

The Administration Assistant will provide an efficient administration and typing service to support clinicians and professionals within the Community Mental Health Team. The post holder will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department. The post holder should assist in the implementation of all Health Board policies and procedures.

Responsibilities

• To communicate with clients, carers, medical, nursing, psychology and social work staff and any other staff involved in client care within the Health Board, Local Authority or external agencies.
• To receive and transmit routine information in person or by phone using tact, persuasion and empathy when dealing with distressed clients and carers.
• Undertake data entry work using Health Board and Local Authority systems.

Please refer to the Job Description for a more detailed description of the main responsibilities.

Equality and sponsorship

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community. Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government\’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Applications and inclusion

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.

Welsh language (Desirable)

Welsh Desirable: This post is advertised as Welsh Desirable. This doesn\’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn\’t \’fluency\’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see \’Welsh Language Guidance\’ in the documents right at the bottom.

Location and culture

Located in the heart of South Wales, we\\\’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you\\\’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we\\\’re creating a space where everyone can thrive. Discover more about working with us here: Cwm Taf Morgannwg University Health Board – Join CTM Home – Cwm Taf Morgannwg University Health Board, Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM\\\’s location offers the best of South Wales, just 20 minutes from Cardiff\\\’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life. Our CTM 2030 Strategy-Our Health, Our Future-focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team