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- Tasks: Support healthcare delivery by driving and providing porter services across community sites.
- Company: Join Cwm Taf Morgannwg University Health Board, part of the NHS Wales family.
- Benefits: Gain valuable experience in healthcare while contributing to community health initiatives.
- Why this job: Make a real difference in people's lives through vital healthcare support.
- Qualifications: Full driving license and customer service experience required.
- Other info: Flexible hours and opportunities for personal development in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Admin call handler/porter driver
The closing date is 08 October 2025
The post holder will contribute to the provision of healthcare for the Cwm Taf Morgannwg University Health Board (CTMUHB) by delivering a porter/driver service which meets all organisational and legislative standards and support the vaccination and immunisation service along with the wider Health Protection function, with a commitment to working within a safety and quality framework.
Main duties of the job
Support the Senior Administration Manager in the delivery of porter/driver services at the community and locality sites, and ensure a safe and high quality service is delivered to patients, staff and visitors in accordance with service specifications and site requirements.
The post holder will be required to perform supplementary duties to respond to service needs, including administration functions, that are appropriate to the vaccination and immunisations along with Health Protection function and in line with their banding.
There will be a requirement to drive a community vehicle transporting specimens, mail and equipment as well as delivering and collecting vaccines to/from health and social care sites across CTMUHB. There will also be a requirement to drive a Mobile Vaccination Unit (1.25 tonne vehicle) to provide a vaccination outreach service to low uptake areas within CTM. The post holder will also support the delivery as and when required to the wider Health Protection service.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job responsibilities
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short-listing and selecting candidates. It isn’t fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
- Full driving license – Cat B license holders with a Cat D1 driver entitlement to drive UHB vehicles.
- Educated to a good standard of education possess relevant work experience.
- Customer services NVQ level 2 or equivalent level of knowledge and experience.
- Health and Safety qualifications.
Knowledge/Experience
- Basic knowledge of health and safety, COSHH, violence and aggression and safe systems of work at the workplace.
- Knowledge of confidentiality compliance.
- Working within a busy customer focused and productive work environment (preferably within a healthcare setting).
- Experienced driving different type/model vehicles.
- Excellent customer service and care skills.
- Dependable and reliable.
- Ability to travel within geographical area in a timely manner.
- To be able to adapt to an unpredicted workload Able to work hours flexibly.
- Evidence of educational development.
- Prior work experience of porter or transport services with the health service or related work e.g. retail, factory, HM forces.
- Welsh language speaking/listening skills at Level 3 or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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Admin call handler/porter driver employer: Cwm Taf Morgannwg University Health Board
Contact Detail:
Cwm Taf Morgannwg University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin call handler/porter driver
✨Tip Number 1
Get to know the organisation! Research Cwm Taf Morgannwg University Health Board and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local health events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and healthcare. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Cwm Taf Morgannwg University Health Board.
We think you need these skills to ace Admin call handler/porter driver
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Experience: When filling out your application, don’t hold back on showcasing your experience! Whether it’s driving different vehicles or working in customer service, let us know how your background makes you a great fit for the role.
Keep It Professional but Personal: While we want you to be professional in your application, don’t forget to let your personality shine through! A touch of warmth and authenticity can make your application stand out from the rest.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you have all the latest information about the role and our organisation.
How to prepare for a job interview at Cwm Taf Morgannwg University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties of an Admin call handler/porter driver, especially the importance of delivering a safe and high-quality service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with patients, staff, and visitors, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to help someone, as this will demonstrate your commitment to providing excellent care and support.
✨Highlight Your Driving Experience
Driving is a key part of this job, so be ready to talk about your driving history and any relevant qualifications. If you've driven different types of vehicles or have experience in a healthcare setting, make sure to mention it. This will reassure the interviewers that you can handle the responsibilities of transporting specimens and vaccines safely.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations on the job. Think about potential challenges you might face, such as dealing with difficult customers or managing unexpected workloads. Practising your responses will help you feel more at ease during the interview.
