Senior Legal Services Officer in Abercynon

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board. Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Working within the Quality and Safety Directorate, you will support the Team Manager, Claims in the effective management of Clinical Negligence and Personal Injury Claims. Managing your own caseload, you will investigate complex claims, assess risk and liability, liaise with legal representatives and clinical teams, and ensure cases are progressed in line with legal requirements and organisational policies. You will play a key role in identifying learning from claims, promoting a culture of openness and continuous improvement, and ensuring that lessons are shared across services to reduce future clinical and financial risk.

Working closely with clinicians, managers and external partners, you will provide specialist advice, contribute to policy development, support training and education, and help prepare reports for senior leaders and governance forums. The successful candidate will be highly organised, able to manage competing priorities and complex information, and committed to delivering high standards of patient safety, quality and service improvement. This role is well suited to an experienced legal services, claims, governance or risk professional who can influence change and support the delivery of safe, effective care.

• Support and update the Team Manager – Claims in the day to day management of Clinical Negligence, Personal Injury Claims and Inquests to ensure that claims are managed in accordance with Health Board’s policies.
• Manage a caseload of Inquests, from commencement to conclusion, liaise directly with the Coroner’s Office, support staff, draft and amend witness statements, action plans and work to strict deadlines.
• Prepare staff who are called to give evidence and inform and guide staff on Inquest process and to attend Inquests, and report back to senior staff the outcome of inquests and advise on remedial action if required.
• Provide expert legal advice on medico-legal issues e.g. consent on a frequent basis to staff at all levels in the organisation, including very senior managers and Executive Directors.
• Ensure that lessons from Claims are identified and addressed by senior members of staff and escalate when necessary to senior members of staff e.g. Medical Director.
• Inform and update the Team Manager – Claims in the production of reports for directorates and Claims Panel.
• Draft template letters for senior members of staff and letters for Chief Executive.
• Work closely and collaboratively with other members of the Concerns team, to facilitate an integrated and comprehensive response.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Help shape safer healthcare by ensuring lessons learned from claims lead to meaningful improvements in patient care across the UHB.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.