Trade Sales Manager in Peterborough

Trade Sales Manager – CWJobs

Location: Peterborough, England, United Kingdom

Employment type: Full-time

Responsibilities

• Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities.
• Drive the implementation of the store\’s sales plan, aligning the team to deliver against key sales and margin targets.
• Champion customer service excellence across the team, meeting service level agreements for in‑person and telephone support.
• Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders.
• Lead the team to meet store profitability and margin targets through sound commercial decisions.
• Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals.
• Understand and respond to local customer needs, developing effective business‑to‑business relationships.
• Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients.
• Line‑manage the trade sales team – defining and assigning tasks, managing performance, and coaching for improvement.
• Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability.
• Support the life cycle of a colleague, including active recruitment.
• Act as the most senior leader in store when required, taking responsibility for store‑wide operations.
• Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring.
• Lead by example – creating a positive department culture aligned with our core values.
• Promote the use of internal systems for communication, learning, and store operations.

Benefits

• Colleague Discount – discounts at Selco and other Grafton Group businesses.
• Holiday Buy Scheme – purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave.
• Enhanced Family Leave Pay.
• Free Breakfast.
• Apprenticeships & Career Development.
• Refer a Friend Bonus.
• Enhanced Pension Scheme – match every 1% above statutory 5%.
• EarlyPay – access earned wages before payday.
• Profit‑Based Bonus Scheme.
• ShareSave Scheme – share in success with option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts.
• Health Cash Plan.
• Employee Assistance Programme.
• Life Assurance.
• Gym Discounts.
• Cycle to Work Scheme.