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For Companies At a Glance
- Tasks: Lead daily store operations and inspire your team to deliver exceptional customer service.
- Company: Join Selco Builders Warehouse, a supportive and inclusive workplace for tradespeople.
- Benefits: Enjoy discounts, enhanced family leave, career development, and private medical insurance.
- Why this job: Make a real impact in a fast-paced environment while growing your leadership skills.
- Qualifications: Strong leadership experience and excellent people management skills required.
- Other info: Dynamic work culture with a focus on safety and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
What You'll Be Doing
- Driving Operational Excellence
- Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times.
- Implement store operations strategy to support sales growth and a great customer experience.
- Ensure store labour is effectively deployed within budget to meet service and trading needs.
- Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance.
- Take ownership as the most senior leader on site, ensuring store standards, safety, and service are maintained.
- Inspire, support, and challenge your team to deliver their best through clear direction and coaching.
- Foster a positive, collaborative team culture—lead by example and live Selco's values every day.
- Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews.
- Empower colleagues to make decisions, encouraging ownership and accountability at all levels.
- Recognise great performance and support your team through change with strong communication and clarity.
- Set the tone for outstanding service, aligned with our value of being brilliant for our customers.
- Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs.
- Promote a seamless, hassle‐free experience across the trade counter, warehouse, yard, and delivery service.
- Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely.
- Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate.
- Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures.
- Be the primary first aider when on duty.
Rewards & Benefits
- Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses.
- Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast – Start your day right with access to our in‐store and office pantries.
- Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
- Refer a Friend Bonus – Earn a bonus when a referred colleague joins our team.
- Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
- EarlyPay – Access your earned wages before payday when you need them.
- Profit‐Based Bonus Scheme – Up to 25% of salary annually.
- Sharesave Scheme – Share in the success you help create, start from £5 a month and become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities, and more.
- Private Medical Insurance – We cover the cost of a plan that allows you access private health treatments.
- Health Cash Plan – Claim cash back on everyday medical treatments like dental, optical and prescriptions.
- Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance – Protection for your loved ones if the unexpected happens.
- Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme – Salary sacrifice for a new bike and accessories.
About Us
Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down‐to‐earth individuals who bring a positive, team‐first attitude to everything they do! We're a well‐established name in the industry with a strong store network across the UK—and we're continuously investing in our people, our business, and our future. It's a busy, fast‐paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
Key Requirements
- Strong leadership experience in retail or a comparable environment.
- Proven ability to drive operational excellence and achieve KPIs.
- Excellent people management and coaching skills.
- Commitment to safety, quality service and continuous improvement.
- Strong communication and stakeholder management skills.
- Ability to manage budgets and resources effectively.
How to Apply
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Deputy Manager in London employer: CWJobs
Contact Detail:
CWJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your answers to show you're a great fit for their team!
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've driven operational excellence or inspired your team. Being able to share these experiences will make you stand out as a candidate who can lead effectively.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, store operations, and how they measure success. It’ll demonstrate that you’re genuinely invested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us. Let’s get you that Deputy Manager role!
We think you need these skills to ace Deputy Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in retail or similar environments. We want to see how you've inspired and managed teams, so share specific examples that demonstrate your ability to drive operational excellence.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Deputy Manager role.
Align with Our Values: Take a moment to reflect on our company values and how they resonate with you. We love seeing candidates who embody our culture, so weave in how your personal values align with ours throughout your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at CWJobs
✨Know Your Operations
Familiarise yourself with the store operations strategy and how it supports sales growth. Be ready to discuss how you would ensure smooth, safe, and legally compliant processes in your role as Deputy Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in the past. Highlight your coaching techniques and how you foster a positive team culture, as this is crucial for the role.
✨Understand KPIs Inside Out
Brush up on key performance indicators relevant to retail, such as sales, margin, and cost control. Be prepared to discuss how you would monitor and manage these metrics effectively.
✨Prioritise Safety and Compliance
Demonstrate your commitment to health and safety by discussing past experiences where you ensured compliance. Be ready to explain how you would take ownership of daily checks and incident reporting in the store.
