Trade Sales Manager in Liverpool

Responsibilities

• Oversee the daily operation of the sales desk, ensuring best‑in‑town service and smooth running of all activities.
• Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets.
• Champion customer service excellence across the team, meeting service level agreements for in‑person and telephone support.
• Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders.
• Lead the team to meet store profitability and margin targets through sound commercial decisions.
• Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals.
• Understand and respond to local customer needs, developing effective business‑to‑business relationships.
• Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients.
• Line manage the trade sales team—defining and assigning tasks, managing performance, and coaching for improvement.
• Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability.
• Support the life cycle of a colleague, including active recruitment.
• Act as the most senior leader in store when required, taking responsibility for store‑wide operations.
• Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring.
• Lead by example—creating a positive department culture aligned with our core values.
• Promote the use of internal systems for communication, learning, and store operations.

Benefits

• Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast – Access to in‑store and office pantries.
• Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
• Refer a Friend Bonus – Earn a bonus when they join our team.

Financial Benefits

• Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
• EarlyPay – Access earned wages before payday when you need them.
• Profit‑Based Bonus Scheme – Quarterly and yearly bonuses.
• ShareSave Scheme – Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more.

Health & Wellbeing

• Health Cash Plan – Cashback on everyday medical treatments and access to video GP consultations.
• Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance – Protection for your loved ones.
• Gym Discounts – Save up to 25% at health clubs nationwide.
• Cycle to Work Scheme – Salary sacrifice for a new bike and accessories.

About Us

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down‑to‑earth individuals who bring a positive, team‑first attitude to everything they do. We're a well‑established name in the industry with a strong store network across the UK and we're continuing to invest in our people, our business, and our future. We're committed to being a truly inclusive employer with a focus on health and safety, ensuring colleagues can do their best work safely.