At a Glance
- Tasks: Manage tenancy processes and ensure top-notch customer service for residents.
- Company: Join Vertus, a forward-thinking company focused on exceptional tenant experiences.
- Benefits: Enjoy flexible working, learning opportunities, and a comprehensive benefits package.
- Other info: Inclusive culture with great career growth and development opportunities.
- Why this job: Be a brand ambassador and make a real difference in people's living experiences.
- Qualifications: Experience in tenancy progression and excellent customer service skills required.
The predicted salary is between 30900 - 30900 £ per year.
Reporting to: Tenancy Manager
Job Summary
Vertus are looking to recruit a Tenancy Administrator to join our team. You will work across our Build to Rent developments ensuring that applicants & residents (tenants) have the best experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Annual Salary: £30,900
Hours: 8:30am to 5.30pm, Monday to Friday
Main Responsibilities
- Oversee the Tenancy Progression process from the point of Offer Agreed to Move in with accuracy, efficiency and impeccable levels of customer service.
- Initiate and monitor referencing on all new tenancies and oversee the referencing process to ensure timeliness and quality of checks are in line with internal referencing criteria.
- Manage multiple tenancy pipelines simultaneously, prioritising tasks to meet timelines.
- Compile, understand and verify KYC and AML documentation from clients in line with legislation and internal referencing criteria and submit for approval from Senior Management.
- Act as main point of contact for prospective residents during the tenancy progression process and answer queries in a clear and efficient manner.
- Take ownership for data input and records for any new tenancies to ensure accuracy and completeness and assist with ad‑hoc data input tasks as requested.
- Prepare draft tenancy agreements and invoices for approval.
- Maintain consistent communication with internal departments such as Property Management and Front of House to ensure consistent and excellent customer experience.
- Handle logistical aspects of new tenancies to include but not be limited to Right to Rent checks, Inventories and key collection.
- Ensure compliance with all legislative requirements relating to new tenancies including but not limited to sending pre‑tenancy compliance documentation such as EPCs, EICRS, How to Rent Guides, Tenancy Deposit Certificates and Prescribed Information.
- Complete and save the File Sign‑off documentation for each new move‑in within a timely manner and submit to senior management on a weekly basis for sign‑off.
- Carry out any other reasonable duties as requested from time to time.
Person Specification
- Previous experience in Tenancy Progression/Lettings.
- ARLA Level 3 is desirable.
- Good telephone manner.
- Excellent customer service.
- Ability to multi‑task and cope well under pressure.
Health Safety And Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Environmental, Social & Governance (ESG) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it is vital to ensure the effective implementation of all procedures, plans, and forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Benefits
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
- Flexible Working: We are open to consider flexible working arrangements, both temporary or permanent.
- Learning and Development: At Vertus, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.
- Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
Tenancy Administrator employer: CWG
At Vertus, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Tenancy Administrator, you will benefit from flexible working arrangements, comprehensive training opportunities, and a robust benefits package designed to enhance your wellbeing and career progression. Join us in creating outstanding experiences for our residents while enjoying a fulfilling and rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vertus. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in tenancy progression can benefit Vertus. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing top-notch service, be ready to share examples of how you've gone above and beyond for clients in the past. This will demonstrate that you’re the right fit for the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Administrator role. Highlight your experience in tenancy progression and customer service, as these are key to impressing us at Vertus.
Show Off Your Skills:Don’t be shy about showcasing your ability to multi-task and handle pressure. We want to see how you can manage multiple tenancy pipelines while keeping that impeccable customer service vibe!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CWG
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Administrator. Familiarise yourself with tenancy progression processes, referencing criteria, and compliance documentation. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to communicate clearly and efficiently, as well as how you handle queries and complaints.
✨Demonstrate Your Multi-Tasking Ability
The job requires managing multiple tenancy pipelines simultaneously, so be ready to discuss how you prioritise tasks and stay organised under pressure. You could mention specific tools or methods you use to keep track of your workload and ensure deadlines are met.
✨Embrace the Company Culture
Research Vertus and their commitment to ESG principles and quality management. Be prepared to discuss how you can contribute to their inclusive working environment and align with their values. Showing that you resonate with their culture can set you apart from other candidates.
