Senior Learning & Development Advisor

Department: People & Development

Company: Canary Wharf Limited

Reporting to: Associate Director - Learning & Skills

Job Summary

The Senior Learning & Development Advisor plays a key role in designing, delivering and evaluating learning initiatives across the organisation. The role will also be responsible for major learning & development projects as instructed by the Associate Director – Learning & Skills. Line manage L&D Advisor, supporting their development, building capability, and ensuring effective delivery of learning and development activities.

Main Responsibilities

• Design, deliver and continuously improve learning and development solutions for a wide range of audiences, using classroom, virtual, digital and blended methods to meet the needs of the organisation.
• Partner with business leads and the People team to identify capability needs, diagnose skills gaps and recommend effective learning and development solutions aligned to business priorities.
• Support managers to ensure employees are competent in their roles and identify and address skills gaps, particularly for employees impacted by regulatory requirements such as the Building Safety Act.
• Manage the organisation’s leadership and management development programmes, building manager capability in partnership with the People team.
• Responsible for end-to-end learning and development projects, including needs analysis, solution design, communication, delivery and evaluation.
• Responsible for the annual mandatory and compliance training plan.
• Amend and revise programmes as necessary, in order to adapt to any internal or external changes.
• Manage the Learning Management System (Workday) and other learning technologies, including uploading and managing content, identify new e-learning modules and design in-house modules and provide reports to ensure staff are completing online learning.
• Leverage digital tools and AI to improve learning design, content development, learner support, reporting operational efficiency, while ensuring appropriate human oversight, quality assurance, data privacy and compliance with company policy.
• Use learning data, feedback and performance information to evaluate the effectiveness and impact of learning activity, identify trends and risks, and recommend improvements.
• Contribute to the development, implementation and continuous improvement of learning procedures, standards and quality assurance processes to ensure an effective, efficient and well-governed learning function.
• Support the planning, delivery and continuous improvement of performance review and career development processes, including initiatives that strengthen career pathways and professional development.
• Manage and maintain CWG’s Career Development Framework, ensuring it remains up-to-date and aligned with career progression pathways across the organisation.
• Support the onboarding and induction process for all new hires, ensuring consistent, engaging and compliant experience across the organisation in collaboration with the People team.
• Utilise the Apprenticeship Levy; identify apprenticeships covered under the levy, organise review meetings and maintain records.
• General and ad hoc organisational duties and projects as directed by the Associate Director – Learning & Skills required to ensure the effective delivery of training within CWG.

PERSON SPECIFICATION

• Must have proven Learning and Development experience, with a focus on management and delivery of L&D projects.
• The successful candidate will ideally be CIPD qualified or have a relevant vocational qualification.
• Flexible, organised and calm approach to work is essential.
• Must have effective planning skills.
• Excellent written and verbal communication, with the ability to communicate at all levels is essential.
• Must have strong interpersonal skills combined with a requirement to ensure confidentiality when appropriate.
• Experience of managing and implementing creative and innovative projects is desirable.
• Must be a team player with a willingness to help others.
• Familiar with LMS and e-learning platforms is essential.

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

Environmental, Social & Governance (ESG) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.