Manager - Enterprise Systems and Applications

Reporting to the Director of Technology, the Manager for Enterprise Systems and Applications will be accountable for the strategy, governance, performance and continuous improvement of CWG’s enterprise application landscape. This role will provide leadership across the core systems that enable the business to operate effectively, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring each platform is fit for purpose, well governed, secure, and aligned to the long‑term needs of the organisation.

The role will lead a team of Product Managers, with supporting analysts aligned to each product area as the function matures. Working closely with business stakeholders, Technology Business Partners, Information Security, Data, Infrastructure and external partners, the Enterprise Systems Manager will develop clear platform roadmaps, prioritise demand, improve ways of working and ensure that investment in enterprise systems delivers measurable business value.

Main Responsibilities

• Provide strategic direction, leadership and management for CWG’s enterprise systems function, ensuring core applications are aligned to the Group’s objectives, operating model and future business requirements.
• Own and maintain the roadmap for key enterprise platforms, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring investment decisions are prioritised against business value, risk reduction and operational efficiency.
• Lead, develop and manage a team of Product Managers, ensuring clear ownership, performance expectations, succession planning and development pathways are in place.
• Establish clear product ownership and governance across enterprise systems, ensuring business owners, Technology owners and third‑party responsibilities are understood, documented and actively managed.
• Partner with senior stakeholders across the business to understand functional priorities, translate requirements into technology outcomes and ensure enterprise systems support measurable business improvement.
• Develop and maintain effective demand management and prioritisation processes for system enhancements, integrations, reporting, data requests and continuous improvement activity.
• Ensure enterprise systems are secure, resilient, supportable and compliant with CWG policies, Information Security standards, data protection requirements and relevant legislative obligations.
• Manage key vendor and partner relationships, ensuring suppliers are held to account for performance, value, service quality, roadmap alignment and contractual commitments.
• Drive simplification and rationalisation of the application estate, identifying duplication, under‑use, poor process alignment and opportunities to improve value from existing platforms.
• Work with the Data, Architecture and Development teams to ensure integrations, reporting, analytics and data flows are designed in a controlled, scalable and supportable way.
• Provide regular management information on platform performance, risk, delivery progress, adoption, benefits realisation and areas requiring senior decision or investment.
• Support the development of business cases, investment proposals and ITIC submissions where enterprise systems require new funding, supplier engagement or material change.
• Promote a culture of continuous improvement, product thinking, accountability and business partnership across the Enterprise Systems team and wider Technology Department.

Qualifications and Requirements

• Proven experience leading enterprise applications, business systems or product management functions within a complex organisation.
• Strong understanding of enterprise platforms such as ERP, CRM, HRIS, data platforms and business‑critical SaaS applications, ideally including Yardi, Salesforce, Workday or Microsoft Fabric.
• Experience developing technology roadmaps, product strategies and investment plans that are aligned to business priorities and measurable outcomes.
• Strong stakeholder engagement skills, with the ability to build credibility, influence senior leaders and translate business requirements into clear technology priorities.
• Demonstrable experience of managing vendors, commercial relationships and third‑party delivery partners to achieve service quality, delivery performance and value for money.
• Good understanding of governance, risk management, data protection, information security and compliance considerations associated with enterprise systems.
• Ability to lead and develop teams, set clear direction, manage performance and create a culture of ownership, accountability and continuous improvement.
• Strong analytical and problem‑solving skills, with the ability to interpret complex information, assess options and make pragmatic recommendations.
• Excellent written and verbal communication skills, with the ability to explain technical, operational and commercial matters clearly to both technical and non‑technical audiences.
• Experience operating across project delivery, service management and continuous improvement environments, with an appreciation of ITIL, Agile or hybrid delivery approaches.
• Commercially aware, outcome‑led and able to challenge demand constructively to ensure Technology effort is focused on the right priorities.
• Passion for excellence, innovation, simplification and personal development, with a proactive approach to improving how Technology supports the business.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.