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- Tasks: Diagnose faults, carry out repairs, and ensure high standards of maintenance.
- Company: Join Vertus, a leader in facilities management with a focus on customer service.
- Benefits: Enjoy flexible working, health benefits, and opportunities for personal development.
- Other info: Embrace diversity and sustainability while growing your career at Canary Wharf.
- Why this job: Be a brand ambassador and enhance residents' experiences in a dynamic environment.
- Qualifications: Experience in building services maintenance and a positive, customer-focused attitude.
The predicted salary is between 37078 - 37078 £ per year.
Vertus is looking to recruit a Resident Engineer to join our central Facilities Management Team. Reporting directly to the Engineering Supervisor, the Resident Engineer will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador. Monday to Friday 8.30am to 5.30pm, £37,078 per annum.
Main Responsibilities
- To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate.
- To carry out the required routine servicing, repair or adjustment of plant or machinery in accordance with the planned maintenance schedule or as tasked by the Engineering Supervisor.
- To adopt a flexible approach in respect of other skills or trades to ensure the most cost effective completion of all tasks.
- To undertake other skilled tasks in which competence has been demonstrated.
- To monitor plant as tasked and to record data using the supplied documentation.
- To achieve the highest possible standard of plant and equipment efficiency by ensuring that each task is carried out in accordance with the set requirements and instructions.
- To assist in ensuring that all working areas are kept clean and tidy and all refuse and waste materials are removed as appropriate.
- To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions.
- To carry out general PPMs/reactive and project related tasks as instructed.
- To complete all tasks in an efficient and timely manner.
- To maintain high standards of housekeeping throughout the floors.
- To be thoroughly familiar and comply with the Company's "Health & Safety" policy and procedures and to immediately report any hazards or infringements to the management team.
- To complete all associated paperwork daily in accordance with company procedures.
- To support with resident moves/refurbishments and general reconfigurations.
- To ensure that all residential support facilities are operational and of a high standard.
- To carry out any other reasonable duties as requested by the Vertus Management team.
Person Specification
- Previous experience working in a modern building services maintenance environment, and able to demonstrate basic understanding of HVAC and building services is essential.
- To be competent in the use of Information Technology and have Building Management Systems experience.
- The post holder is required to be tidy and presentable at all times and demonstrate an enthusiastic and positive attitude.
- Be able to work as a team member and to communicate effectively at all levels. To be customer focused and diplomatic in their approach.
- Able to make decisions to the benefit of the business.
- Although full training will be given and all safety equipment supplied it may be essential (for some Maintenance Operators) that applicants are able to work at heights outdoors.
- The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf and Vertus.
Health Safety And Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (esg) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Benefits
- Diversity and Inclusion – we recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
- Flexible Working – we recognise the positive impact of flexible working on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
- Learning and Development – at Canon Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning, and invest in staff attaining accreditations and further educational opportunities.
- Other Benefits – we are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, including pension and insurance plans, health benefits, subsidised gym membership, store discounts and family leave.
Maintenance Operator Grade 1 employer: CWG
Contact Detail:
CWG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operator Grade 1
✨Tip Number 1
Get to know the company! Research Vertus and their values. When you walk into that interview, show them you understand their mission and how you can contribute to their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure you look tidy and presentable. First impressions matter, especially in a customer-focused role like this one. Show them you're ready to represent the Vertus brand!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Maintenance Operator Grade 1
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in building services maintenance. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t just list your previous jobs; explain how your skills relate to the role. If you've worked with HVAC systems or have experience in customer service, make it clear! We want to see how you can contribute to our team.
Be Professional Yet Personable: While we appreciate a friendly tone, keep it professional. Show us your enthusiasm for the role and the company, but also demonstrate that you understand the importance of customer service and teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you're serious about joining our team at Vertus!
How to prepare for a job interview at CWG
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC and building services. Be ready to discuss your previous experience in maintenance environments and how it relates to the role. This will show that you're not just a good fit, but that you genuinely understand the job.
✨Show Off Your Customer Service Skills
Since this role involves being a brand ambassador for Vertus, be prepared to share examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this will highlight your commitment to residents' satisfaction.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. For instance, they might ask how you'd handle a maintenance issue that affects a resident's comfort. Practise articulating your thought process clearly and logically.
✨Demonstrate Team Spirit
This role requires effective communication and teamwork. Prepare to discuss how you've collaborated with others in previous jobs. Highlight any experiences where you contributed to a team goal or helped resolve a conflict, showing that you can work well with colleagues and management alike.