At a Glance
- Tasks: Manage tenancy processes and ensure top-notch customer service for residents.
- Company: Join Vertus, a forward-thinking company focused on exceptional tenant experiences.
- Benefits: Enjoy flexible working, learning opportunities, and a comprehensive benefits package.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Be a brand ambassador and make a real difference in people's living experiences.
- Qualifications: Experience in tenancy progression and excellent customer service skills required.
The predicted salary is between 30900 - 30900 € per year.
Vertus are looking to recruit a Tenancy Administrator to join our team. You will work across our Build to Rent developments ensuring that applicants & residents (tenants) have the best experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Annual Salary: £30,900
Hours: 8:30am to 5.30pm, Monday to Friday
Main Responsibilities:
- Oversee the Tenancy Progression process from the point of Offer Agreed to Move in with accuracy, efficiency and impeccable levels of customer service.
- Initiate and monitor referencing on all new tenancies and oversee the referencing process to ensure timeliness and quality of checks are in line with internal referencing criteria.
- Manage multiple tenancy pipelines simultaneously, prioritising tasks to meet timelines.
- Compile, understand and verify KYC and AML documentation from clients in line with legislation and internal referencing criteria and submit for approval from Senior Management.
- Act as main point of contact for prospective residents during the tenancy progression process and answer queries in a clear and efficient manner.
- Take ownership for data input and records for any new tenancies to ensure accuracy and completeness and assist with ad‑hoc data input tasks as requested.
- Prepare draft tenancy agreements and invoices for approval.
- Maintain consistent communication with internal departments such as Property Management and Front of House to ensure consistent and excellent customer experience.
- Handle logistical aspects of new tenancies to include but not be limited to Right to Rent checks, Inventories and key collection.
- Ensure compliance with all legislative requirements relating to new tenancies including but not limited to sending pre‑tenancy compliance documentation such as EPCs, EICRS, How to Rent Guides, Tenancy Deposit Certificates and Prescribed Information.
- Complete and save the File Sign‑off documentation for each new move‑in within a timely manner and submit to senior management on a weekly basis for sign‑off.
- Carry out any other reasonable duties as requested from time to time.
Person Specification:
- Previous experience in Tenancy Progression/Lettings.
- ARLA Level 3 is desirable.
- Good telephone manner.
- Excellent customer service.
- Ability to multi‑task and cope well under pressure.
Health Safety And Welfare Responsibilities:
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Environmental, Social & Governance (ESG) Responsibilities:
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.
Quality Management Responsibilities:
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Benefits:
- Flexible Working: We are open to consider flexible working arrangements, both temporary or permanent.
- Learning and Development: At Vertus, our employees receive a wide range of support to help improve their skills and achieve their career goals.
- Other Benefits: We offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.
Tenancy Administrator in London employer: CWG
Vertus is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where diverse perspectives are valued. With flexible working arrangements, extensive learning and development opportunities, and a comprehensive benefits package, employees can thrive both personally and professionally while contributing to a positive community impact in our Build to Rent developments.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Administrator in London
✨Tip Number 1
Get to know the company! Research Vertus and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenancy administration. Think about your past experiences and how they relate to the role, so you can share relevant stories.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Tenancy Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Administrator role. Highlight any relevant experience in tenancy progression or customer service, and don’t forget to mention your ability to multi-task and handle pressure!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Be sure to show off your excellent communication skills!
Show Your Customer Service Skills:Since delivering top-notch customer service is key for us, make sure to include examples of how you've provided great service in previous roles. This will help us see you as a perfect fit for our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at CWG
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Administrator. Familiarise yourself with tenancy progression processes, referencing criteria, and compliance documentation. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering top-notch customer service, be prepared to share examples of how you've handled customer queries or resolved issues in the past. Highlight your excellent telephone manner and ability to communicate clearly, as these are crucial for the position.
✨Demonstrate Your Multi-Tasking Ability
The job requires managing multiple tenancy pipelines simultaneously, so think of specific instances where you've successfully juggled various tasks under pressure. Discuss how you prioritised your workload and met deadlines, as this will show your potential employer that you can handle the demands of the role.
✨Embrace the Company Culture
Research Vertus and their commitment to ESG principles and quality management. During the interview, express your alignment with their values and how you can contribute to fostering an inclusive environment. This will demonstrate that you're not just looking for a job, but that you genuinely want to be part of their team.
