At a Glance
- Tasks: Drive retail success by managing brand relationships and enhancing sales performance.
- Company: Join a dynamic team at Canary Wharf, a hub of innovation and retail excellence.
- Benefits: Enjoy a competitive salary, health perks, flexible working, and extensive learning opportunities.
- Other info: Embrace diversity and growth in a supportive workplace.
- Why this job: Make a real impact in retail while developing your career in a vibrant environment.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
Job Summary
The Retail Manager is responsible for driving the vitality and vibrancy of the Canary Wharf Retail offer by proactively managing brand partner relationships, supporting sales growth, and ensuring compliance with operational standards.
Acting as the first point of contact for retailers, the Retail Manager plays a key role in enhancing trading performance, supporting marketing and commercialisation initiatives, and leveraging data insights to identify opportunities and mitigate risks.
- Main Responsibilities
- Retail Performance & Occupier Engagement
- Build strong relationships with brands through regular in person visits, feedback sessions, and operational support.
- Develop roadmaps for priority retailers to drive income growth and improve trading performance.
- Share best practices and maintain high retail standards across the retail portfolio.
- Lead the induction of new occupiers and general managers, advising on health and safety and retail operations.
- Sales & Data Analysis
- Collate and analyse weekly occupier sales data and footfall, identifying growth opportunities and risks.
- Maximise the use of data sources including footfall, dwell time, customer profiles, and catchment insights.
- Provide two-way feedback to the wider business (as part of a coordinated CRM framework when rolled out).
- Compliance & Operational Support
- Ensure retailer compliance with lease covenants, health and safety regulations, and operational standards.
- Coordinate responses to occupier enquiries, including shop refreshes, performance issues, and external agency liaison.
- Maintain accurate contact databases for store managers, area managers, and head office teams.
- Carry out periodic out of hours reviews of the Retail Management operations.
- Marketing & Commercialisation
- Support the delivery of marketing campaigns and promotional activities.
- Engage brands in events, training programmes, and initiatives that drive footfall and sales.
- Promote brand partner offers via the Canary Wharf App, website and digital channels.
- Stakeholder Engagement
- Facilitate brand partner meetings and support at forums, arranging guest speakers and promoting participation.
- Work collaboratively with the Retail Management team to deliver excellent customer service.
- Reporting & Communication
- Prepare and present reports on sales performance, occupier engagement, and operational issues.
Person Specification
- Proven retail and/or property experience.
- Strong communication skills – both verbal and written.
- Intermediate skills in MS Office (Outlook, Word, Power Point, Excel).
- Excellent organisational and time management skills.
- Financial acumen and ability to analyse performance data.
- Self‑motivated with a proactive and professional approach.
- Ability to prioritise, multi‑task, and work under pressure.
- Strong problem‑solving and negotiation skills.
- Ability to work with people at all levels of the business.
- Health Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (ESG) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy.
It is imperative that all staff members understand and adopt this strategy into their respective roles.
This includes adhering to environmental regulations, minimising waste, supporting nature in our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
- Company Values
- Commit to Excellence
- Act with integrity and deliver high performance.
- Put our customers at the heart of what we do.
- Resolve issues by providing high quality solutions.
- Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals.
- Encourage inclusive networks and treat others with respect and fairness.
- Use knowledge to work effectively with suppliers / contractors to meet shared goals.
- Encourage Engagement
- Confident in making decisions appropriate to the role.
- Learn from mistakes and listen to constructive feedback to improve performance.
- Prioritise safety and actively support community, wellbeing and sustainability programmes.
- Take Ownership
- Take pride in delivering high quality service which exceeds expectations.
- Committed to opportunities for self‑development.
- Take responsibility for my own performance and look for ways to improve.
- Embrace Innovation
- Embrace change and innovation.
- Proactively suggest ways to improve our business and encourage others to share ideas.
- See new challenges as opportunities to deliver effective change.
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.
We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
We offer development opportunities through classroom and e‑learning training, mentoring, cross‑department experience and on the job learning.
We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.
We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
- Other Benefits
- Generous pension and insurance plans.
- Health benefits.
- Subsidised gym membership.
- Store discounts.
- Family leave.
- #J-18808-Ljbffr
Retail Manager in London employer: CWG
CWG is an excellent employer, offering a dynamic work environment where innovation and operational excellence are at the forefront. With a strong emphasis on employee growth and a flexible working arrangement, team members are encouraged to thrive both personally and professionally. The supportive culture fosters collaboration and continuous improvement, making CWG a rewarding place to build a meaningful career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CWG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CWG!
We think you need these skills to ace Retail Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CWG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CWG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CWG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CWG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
