At a Glance
- Tasks: Manage rent collections, maintain records, and build relationships with tenants.
- Company: Canary Wharf Limited, a dynamic and inclusive workplace.
- Benefits: Competitive salary, flexible working, health benefits, and professional development opportunities.
- Other info: Embrace a culture of diversity and continuous learning.
- Why this job: Join a supportive team and make a real impact in credit control.
- Qualifications: 4+ years in credit control, strong numeracy, and communication skills.
The predicted salary is between 36000 - 36000 € per year.
Department: Accounts
Company: Canary Wharf Limited
Reporting to: Accounts Receivable & Billing Manager
4 days office / 1 WFH
Salary: £36k circa
Job Summary
The Credit Controller will be responsible for ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.
Main Responsibilities
- Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
- Credit Policy Adherence: Adhere to existing credit policies, ensuring best practice across the Accounts Receivable function.
- Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
- Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimise delinquencies and maximize cash flow.
- Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimise financial losses.
- Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
- Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
- Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
- Legal Proceedings: Initiate and manage Enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies.
- Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.
- Process Improvement: Identify and implement improvements to credit control processes and systems to enhance efficiency and effectiveness.
Person Specification
Previous experience of the property industry desirable, combined with a minimum of 4 years’ experience in credit control and a strong knowledge of the end to end credit control process. Must be numerate, computer literate and possess good communication skills. Excel experience within a Windows environment including Lookups, Pivots and IF formulae. Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work. Confident, assertive and strong attention to detail. Experience of working in a high volume and target driven environment.
What We Offer
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross‑department experience and on‑the‑job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
Comprehensive benefits including pension and insurance plans, health benefits, subsidised gym membership, store discounts and family leave.
Credit Controller in London employer: CWG
Canary Wharf Limited is an exceptional employer that prioritises employee growth and inclusivity, offering a flexible working environment with a blend of office and remote options. With a strong commitment to professional development, employees benefit from extensive training opportunities and support for career advancement, all while enjoying comprehensive benefits and a collaborative work culture that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Credit Controller role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. We want to highlight our credit control expertise and how we can build strong relationships with tenants and clients.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows we’re keen and professional, plus it keeps us on their radar. Let’s remind them why we’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new opportunities that pop up, making sure we don’t miss out on any great roles.
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in credit control and how they relate to what we do at Canary Wharf Limited.
Showcase Your Communication Skills:Since building relationships is key in this role, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CWG
✨Know Your Numbers
As a Credit Controller, you'll need to be comfortable with numbers and financial data. Brush up on your Excel skills, especially Lookups, Pivots, and IF formulae. Be ready to discuss how you've used these tools in previous roles to manage accounts and improve processes.
✨Showcase Your Communication Skills
Building strong relationships is key in this role. Prepare examples of how you've effectively communicated with tenants or clients in the past, especially when resolving disputes or negotiating payment arrangements. Highlight your ability to maintain professionalism under pressure.
✨Understand the Company’s Values
Familiarise yourself with Canary Wharf Limited's commitment to inclusivity and employee development. Be prepared to discuss how your own values align with theirs and how you can contribute to fostering a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage overdue payments or improve credit control processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
