Car Park Manager in London

• Department: Retail
• Company: Canary Wharf Management Limited
• Reporting to: Associate Director - Retail
• Job Summary

The Car Park Manager is responsible for the day‑to‑day operational management of car park facilities across the retail estate.

This role ensures the delivery of a safe, efficient, and customer‑focused parking experience, while maintaining compliance with statutory regulations and service standards.

The Car Park Manager oversees service partners, manages budgets, and supports strategic initiatives to enhance operational performance, sustainability, and guest satisfaction.

• Main Responsibilities
• Team Management
• Lead, mentor, and motivate team members to achieve individual and collective goals.
• Foster a collaborative and inclusive work environment that encourages innovation, accountability, and continuous improvement.
• Provide clear direction, set performance expectations, and regularly evaluate progress through constructive feedback and performance reviews.
• Support professional growth by identifying training opportunities, coaching team members, and developing career development plans.
• Effectively allocate tasks and resources, ensuring workload balance and alignment with organisational priorities.
• Facilitate open communication within the team, resolve conflicts promptly, and promote a culture of trust and respect.
• Monitor team performance metrics, identify areas for improvement, and implement strategies to enhance productivity and efficiency.
• Operational Leadership
• Lead daily operations of the car park facilities to ensure high standards of cleanliness, safety, and efficiency.
• Act as the Responsible Person for health and safety within car park operations, ensuring compliance and timely reporting.
• Manage service partners and contractors to deliver consistent service aligned with CWG standards.
• Carry out periodic out of hours reviews of the Retail Management operations.
• Customer Experience
• Champion a positive parking experience, ensuring signage, accessibility, and payment systems are user‑friendly and well‑maintained.
• Respond to customer feedback and complaints, implementing improvements where necessary.
• Support marketing and promotional initiatives that drive footfall and enhance the customer journey.
• Financial Management
• Assist in forecasting and managing car park‑related service charge budgets.
• Monitor revenue performance and implement cost control measures.
• Support procurement and delivery of services in line with company guidelines.
• Compliance & Risk Management
• Ensure full compliance with statutory regulations, including health and safety, fire safety, and environmental standards.
• Liaise with internal teams and external authorities to maintain operational readiness and resilience.
• Lead ESG initiatives within car park operations, including energy efficiency and waste reduction.
• Contract Management
• Oversee contract performance and ensure service partners meet agreed KPIs.
• Conduct regular reviews and audits of contractor performance and service delivery and address underperformance where appropriate.
• Collaborate with procurement to properly tender contracts in line with company policies and procedures.
• Digital & Data‑Driven Operations
• Utilise digital platforms such as parking management systems, energy dashboards, and customer feedback tools to monitor performance.
• Leverage data insights to drive continuous improvement and operational efficiency.
• Innovation & Continuous Improvement
• Identify and implement innovative solutions to enhance the parking experience and operational sustainability.
• Identify, evaluate and implement new revenue streams to ensure optimal commercialisation of the car parks.
• Encourage a proactive approach to problem‑solving and service excellence.
• Crisis Management & Resilience
• Support business continuity planning and lead operational response during incidents or emergencies.
• Ensure emergency procedures and staff training are regularly reviewed and updated.
• Stakeholder Engagement
• Collaborate with internal departments including Retail Operations, Marketing, and Asset Management to align car park operations with broader asset goals.
• Represent car park operations in meetings and forums, maintaining strong relationships with external partners and authorities.
• Reporting & Communication
• Prepare and present operational reports, performance metrics, and updates as required.
• Maintain clear and effective communication with internal and external stakeholders.

PERSON SPECIFICATION

Essential

• Experience in car park, retail, leisure, or hospitality operations.
• Strong leadership skills with experience managing and developing high‑performing teams.
• Proven ability to manage service delivery and contractor performance.
• Strong understanding of health and safety and statutory compliance.
• Budget management and financial reporting experience.
• Excellent communication and customer service skills.
• IT proficiency, including Excel and parking management systems.

Desirable

• IOSH Managing Safely qualification.
• Experience in sustainability and energy‑efficient operations.
• Knowledge of community engagement and brand representation.
• Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy.

It is imperative that all staff members understand and adopt this strategy into their respective roles.

This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.

Additionally, it’s vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

• Company Values
• Commit to Excellence
• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions
• Foster Collaboration
• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
• Encourage Engagement
• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
• Take Ownership
• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self‑development
• Take responsibility for my own performance and look for ways to improve
• Embrace Innovation
• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change
• Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.

We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.

We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.

Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.

We offer development opportunities through classroom and e‑learning training, mentoring, cross department experience and on the job learning.

We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.

We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.

From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.

#J-18808-Ljbffr