At a Glance
- Tasks: Support the Lift & Escalator Department with admin and operational tasks.
- Company: Join a dynamic team at Canary Wharf Group, fostering inclusivity and growth.
- Benefits: Enjoy a competitive salary, health perks, gym discounts, and flexible working options.
- Other info: Opportunities for personal development and career growth await you!
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong admin skills and proficiency in Microsoft Office required.
The predicted salary is between 35000 - 40000 £ per year.
The Lift & Escalator Administrator provides comprehensive administrative and operational support to the Lift & Escalator Department, ensuring the lift and escalator portfolio is fully maintained, compliant, and operating to the highest possible standards across the estate. The role requires effective coordination, accurate reporting, and professional communication with internal teams, contractors, and stakeholders.
Main Responsibilities
- Manage and respond to daily calls and emails relating to lift and escalator works across the estate, supporting the L&E team through clear, timely, and professional communication.
- Provide regular updates and briefings on all situations as required.
- Upload, process, and monitor contractor documentation, including maintenance reports, call‑out reports, and insurance documentation such as LOLER reports, ensuring records are accurate and up to date.
- Support the department with monthly financial activities, including raising purchase orders, monitoring invoice submissions, and assisting with the production of monthly, quarterly, and year‑end financial reports.
- Log and track all emergency lift and escalator call‑outs with appointed contractors, providing ongoing support to the L&E Services Manager to ensure equipment remains fully operational at all times.
- Maintain the emergency call‑out tracker with daily updates and issue a report of any isolated lifts to relevant stakeholders before close of business each day.
- Work closely with the L&E team to update the Work in Progress (WIP) schedule on a weekly basis, ensuring progress is accurately aligned, tracked, and reported within the department.
- Collate lift usage and performance data provided by L&E contractors, compiling information for monthly and year‑to‑date service performance dashboards and presentations.
- Carry out general administrative duties, including the preparation of reports and presentations, and the management of departmental and shared building folders (SharePoint).
- Liaise closely with L&E service providers and Canary Wharf Management building teams to support the efficient and effective operation of the department.
- Produce monthly and quarterly stakeholder reports and presentations using Power BI data, supporting departmental and management meetings.
- Demonstrate willingness to develop alongside departmental needs.
- Following induction, undertake ongoing personal development to expand knowledge, particularly in relation to Health & Safety requirements and industry best practice within the Lift & Escalator sector.
Personnel Specification
Essential
- Strong administrative and organisational skills
- Proficient in Microsoft Word, Excel, Outlook, and Windows‑based systems
- Good standard of written communication skills in English
- Ability to communicate effectively at all levels
- Ability to work under pressure and meet deadlines
- Flexible and adaptable approach to work
- Strong customer service awareness and understanding of its importance within Canary Wharf
Desirable
- Experience working within Property Management or a similar environment
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
We are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
Salary £35,000 – £40,000
Closing Date 15th June 2026
Workplace 4 days in the office / 1 day WFH
Lift & Escalator Administrator employer: CWG
At Canary Wharf Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters professional growth and development. Our Lift & Escalator Administrator role not only provides comprehensive training and support but also encourages a flexible working culture that prioritises employee wellbeing. With a commitment to diversity and a robust benefits package, including health benefits and generous pension plans, we ensure our employees thrive both personally and professionally in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Lift & Escalator Administrator
✨Tip Number 1
Get to know the Lift & Escalator industry! Research the latest trends and technologies. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with professionals in the field on LinkedIn or attend industry events. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 3
Practice your communication skills. Since the role involves liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lift & Escalator Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your administrative skills and experience relevant to the Lift & Escalator Administrator role. We want to see how your background aligns with our needs, so don’t hold back!
Show Off Your Communication Skills:Since this role involves a lot of communication with various stakeholders, be sure to showcase your written communication skills in your application. Use clear and professional language to demonstrate that you can convey information effectively.
Highlight Your Organisational Skills:We’re looking for someone who can manage multiple tasks efficiently. In your application, mention any experience you have with managing schedules, tracking reports, or coordinating with teams to show us you’ve got what it takes to keep things running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CWG
✨Know Your Stuff
Before the interview, make sure you understand the Lift & Escalator Administrator role inside out. Familiarise yourself with the key responsibilities like managing calls and emails, processing contractor documentation, and supporting financial activities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated with teams or stakeholders in the past. Think about times when you had to provide updates or handle queries professionally. This will demonstrate your ability to thrive in a collaborative environment.
✨Be Organised and Detail-Oriented
Highlight your strong administrative skills by discussing how you manage tasks and keep records accurate. You might want to bring up any experience you have with tracking data or preparing reports, especially if it involved tools like Excel or Power BI. This will show that you can handle the operational side of the job efficiently.
✨Emphasise Your Adaptability
The job requires a flexible approach, so be ready to discuss how you've adapted to changing situations in previous roles. Share specific examples where you had to adjust your plans or priorities to meet deadlines or support your team. This will illustrate your readiness to grow alongside the department's needs.
