Lift and Escalator Services Supervisor

Department: Retail

Company: Canary Wharf Management Limited

Reporting to: Lifts & Escalators Manager

Job Summary

Working within the Lift and Escalator Department in assisting the Lift & Escalator Services Manager to ensure that the Landlord’s lifts and escalators are fully maintained and operating at the highest standards. Making certain that there is the minimum loss of services/amenities to tenants, residents and members of the visiting public. Co‑ordinating maintenance and call‑out works closing documentation is reviewed and recorded. 40 hours per week, Monday to Friday, 8.30am to 5.30pm. Salary up to £55,000 per annum.

Main Responsibilities

• To report to the Lift and Escalator Services Manager all incidents involving CWML lifts and escalators, recording these on SharePoint.
• Communicate with all interested parties (Building Team/Security) on developments following unit breakdowns and repairs until such time that the unit is returned to normal service, recording the detail on SharePoint.
• To assist the Lift and Escalator Services Manager in the uploading of Emergency Defect items raised on any unit onto CWML’s Asset Register via SharePoint, close‑out of each item following completion of works within the issued timescale.
• Ensure visibility of defect reports is available to senior management and the associated building management team.
• To assist the Lift and Escalator Services Manager in the accurate administration of distributing and monitoring the LOLER reporting procedure against all CWM L&E assets.
• Ensure timely close out of all and any defects raised and follow‑up with contractors in accordance with CWM L&E guidelines.
• To review all submitted contractor Risk & Method Statements, providing support through the permit application approval process.
• Monitor the works, confirming that the submitted methods are followed and checking all is in line with the CWML permit.
• Consideration is required for the overall building functionality through collaboration with the building team, preventing impact on CWM tenants and all visitors.
• Perform regular quality inspections and audits on all lifts on the Estate.
• Keeping up to date all lift and escalator unit registers and ensuring that they are meeting business demands and compliance.
• Feedback condition reports to contractors as part of the monthly reviews.
• Routine inspections to ensure that all Lift Motor Rooms are always kept locked and in a pristine condition.
• Routine visual inspections to all Estate escalators.
• To assist the Lift and Escalator Services Manager to ensure that all Landlord’s lifts and escalators on the Estate are maintained as expected on a regular basis and that they are operating efficiently and effectively.
• Supervise contractors ensuring adherence to contractual specifications in regard to the respective Service Agreements.
• To ensure that all appointed CWM contractors conduct themselves in a professional manner, exceeding customer service expectations at all times whilst working on the Canary Wharf Estate.
• Monitoring timescales of units being returned to normal service following call‑outs and minor repairs.
• To keep the Lift and Escalator Services Manager informed at all times of any shut‑downs or testing of lifts or escalators.
• Managing the relevant contractors so that tenants and members of the public experience minimum disruption.
• To register call‑outs with the relevant lift or escalator contractor to rectify faults in accordance with the Company's administrative procedures.
• Liaising with the attending engineers and monitoring these works and return of the lift/escalator to normal service.
• Carrying out Work Place Audits on the attending engineers.
• To ensure that all necessary Contractor issued works documentation is recorded within the calendar month of the tasks being carried out.
• Uploading of Contractor Worksheet data on to SharePoint.
• To assist the Lift and Escalator Services Manager to produce and provide analysis of monthly and year‑to‑date performance reports.
• Producing feedback to contractors at monthly meetings, plus presentation to Building Managers/Directors/Managing Directors.
• Ensure Elevator Management System (EMS) reports are of the specified detail and then communicated to the relevant Building Managers during monthly reviews.
• When necessary, support the Lift and Escalator Services Manager in organising major repairs/refurbishments carried out on the Estate’s assets.
• Support the monitoring of any works being carried out within the contractors published safety standards and to the expected CWM requirements.
• CDM requirements and Contractor Short Form Trade Contract should be fulfilled where necessary.
• To assist the Lift and Escalator Services Manager in attending to any emergency breakdowns and in releasing entrapped passengers.
• Guide/manage where required the static site‑based lift and escalator engineering teams to maximise their efficiency and reduce asset downtime.
• Ensure all H&S compliance is always adhered to.
• To assist the Lift and Escalator Services Manager in all two‑man operations, as required.
• To carry out inspections within the lift shafts, motor rooms and pits whilst logging these inspections with photographic records.
• Assist the Lift and Escalator Services Manager to oversee and ensure the monthly maintenance quotas are achieved by each service provider.
• Supporting the monitoring of repair works and to ensure they are carried out safely and well within the requirements of the respective locations.
• To perform external visits auditing contractors’ workplaces to confirm condition and compliance with legislation.
• Monitoring NCRs and any items noted during the audit are followed up and successfully closed out within the stipulated timescales.
• Join monthly reviews with Contractors assessing their overall performance status.
• Produce accurate Minutes and then distribute in a timely manner ensuring all departmental items are visible to a wider CWM parties.
• Co‑ordinating regular reviews with the building maintenance teams.
• Assist the Lift and Escalator Services Manager in collaborating with CWC with regards to pending handover of new builds and the successful completion of the new installations.
• Working closely with the L&E contractor and CWM building teams to guarantee a successful start of lift and escalator operation.
• Maintain and monitor the L&E Department processes and procedures, ensuring full compliance within internal and external auditing.
• To carry out other reasonable duties as requested by the Lift and Escalator Service Manager and Lift & Escalator Manager.
• To be responsibly available outside of normal working hours to attend malfunctions on equipment as required (i.e. emergencies etc.).
• To be thoroughly familiar with the Company's Health & Safety Policy and to assist the Lift and Escalator Services Manager with the requirements in all such aspects of Health and Safety and Lift/Escalator compliance.

Person Specification

• At least 3 years’ experience in the lift and escalator industry with a major lift and escalator company is essential.
• A minimum of NVQ3 Level qualification, or equivalent, within the industry is essential.
• The incumbent must have the ability to liaise with engineers and communicate at all levels.
• Conversant with the Regulations and Codes associated to both lifts and escalators.
• CDM experience.
• Excellent Health & Safety knowledge - IOSH qualification.
• Experienced in at least one of following disciplines: installation, modernisation or large repairs to lifts and/or escalators.
• The incumbent must be computer literate with good MS office skills.
• Displays good organisational and time management skills.
• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it’s vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e‑learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.