Community Coordinator

Department: Sustainability

Company: Canary Wharf Limited

Reporting to: Associate Director - CSR & Community

Job Summary

The Community Coordinator is the organisation’s trusted, day-to-day link between the business and local communities. The role builds strong, transparent relationships with residents, community groups, local stakeholders and partners, ensuring open communication, meaningful engagement and responsive issue management. The role listens carefully to the communities sharing information within CWG to facilitate appropriate development and delivery of our strategy for the community.

Part time: 18 hours per week (working pattern to be agreed)

Annual Salary: circa £20k, dependent on experience (£41,500 FTE)

Closing date: 28th June 2026

Main Responsibilities

• Act as the main point of contact between CWG and local communities, responding to enquiries, concerns and feedback in a timely and approachable way.
• Build and maintain positive relationships with residents, community groups, local CWG and other stakeholders.
• Support clear, accessible communication with local communities about developments, activity, events and opportunities, working with internal teams where needed.
• Attend and support community meetings, forums, site visits and local events, ensuring community voices are heard and understood.
• Manage and support community issues and complaints, working with colleagues and partners to resolve matters effectively.
• Maintain accurate records of engagement, issues and feedback, identifying key themes, risks and insights.
• Support the delivery of community initiatives, events, volunteering and local partnerships.
• Contribute to monitoring and reporting to demonstrate community outcomes and social value.
• Work collaboratively with internal teams to ensure community considerations are reflected in day-to-day operations and projects.
• Support community related items as and when needed, working to support the AD Community as they define priorities.

PERSON SPECIFICATION

• Experience in community liaison, stakeholder engagement or customer-facing role, with the ability to build effective working relationships with residents, community groups and local stakeholders.
• Experience and understanding of London Borough of Tower Hamlets is desired.
• Experienced in managing enquiries, concerns or complaints, demonstrating sound judgement, empathy and a solutions-focused approach.
• Must be well organised and methodical, with the ability to maintain accurate records, track actions and see issues through to resolution.
• Collaboration and teamwork, must be able to work effectively with colleagues and stakeholders, contributing to a positive and cohesive working environment.
• Appreciates and adapts to the diverse needs of local communities, particularly within the context of Tower Hamlets.
• Must be IT literate, with confidence in using standard Microsoft Office applications.

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

Environmental, Social & Governance (ESG) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.