Assistant Building Services Manager

Department: HQ3

Company: Canary Wharf Management Limited

Reporting to: Building Manager

Job Summary

To ensure that the base build electrical, mechanical engineering and general services equipment are properly maintained and operate efficiently at all times and without loss of service/amenities to tenants. Salary £64,651 per annum. Monday to Friday, 40 hours per week.

Main Responsibilities

• Ensure that base build electrical, mechanical, HVAC and general services equipment are maintained in accordance with agreed specifications and all services operate efficiently at all times.
• Prepare and implement planned and unscheduled maintenance programmes using the given computerised database for the relevant plant and equipment.
• Control/monitor the planned maintenance for the building and ensure that all works are carried out efficiently and economically and that required records are maintained.
• Schedule and supervise all contract works and repairs.
• Ensure that such works are as per specification and in the best interest of the Landlord and Tenants.
• Manage and monitor all overtime being worked by maintenance staff using the time and attendance system and ensure that staff adhere to the meal break requirements in line with CWG guidelines.
• Implement all works, testing and record keeping of the fire alarm system in order to meet relevant conditions of fire risk assessment and other statutory requirements.
• Regularly inspect all plant, equipment and building structure and monitor the progress of remedial works that are implemented and ensure that all services areas, plant rooms, inspection covers etc. are maintained in pristine conditions at all times.
• Liaise with the Building Services Manager and the Fire, Safety & Environmental Department and thus ensure that the necessary action is taken to comply with current Health and Safety legislation as well as with our own company “Health & Safety” policy and procedures.
• Assist in the control, monitoring and implementation of the agreed procedures in respect of water treatment.
• Ensure that all incidents with insurance implications are reported to the relevant department in liaison/consultation with the Building Services Manager.
• Assist with staff roster as necessary and organise and implement emergency cover arrangements for outside normal working hours and arrange appropriate cover for holidays and sickness absence.
• Assist the Building Services Manager with the formulation of annual budgets and have a sound knowledge of building budgets and initiate and process purchase order requests in compliance with the agreed procedures and budgetary expenditure limits.
• Maintain a good working relationship with tenants in respect of Landlord services, specific services, fit-out requirements and other functions which may be necessary.
• Assist the Building Services Manager with proposals in respect of “Tenant Services” and arrange the programming and implementation of the required facilities.
• Ensure that the Building Services Manager, Tenants and all parties concerned are informed of any necessary close down or testing of plant, fire systems or breakdown that will affect them in any way.
• Maintain up to date records and ensure the accessibility of all service manuals, drawings, contractual obligations including fire testing, commissioning certificates and sub-contract details.
• Keep the Building Services Manager fully informed on all maintenance or engineering matters relating to the optimum performance of the building services.
• Co‑ordinate with the Building Services Manager and People and Development Department on the recruitment and training of Building Maintenance staff.
• Carry out any other reasonable duties as requested by the Building Services Manager.

Personal Specification

• A qualification in either an electrical or mechanical discipline is necessary, with a minimum of C&G parts 1 and 2 or NVQ Level 3 or equivalent.
• Experience of electrical, mechanical and HVAC systems within a large complex is essential together with a flexible, innovative and hands‑on approach.
• The incumbent should possess good administrative skills and have experience of the design and specification of specialist systems particularly those relating to building services.
• A technical/systems engineering background and computer literacy is essential.
• A team leader possessing demonstrable staff management skills who can work effectively with people at all levels and is capable of dealing with contentious and challenging situations.
• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.

Health, Safety and Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (ESG) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it is vital to ensure the effective implementation of all procedures, plans and forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.