At a Glance
- Tasks: Clear a £3 million backlog and manage customer accounts effectively.
- Company: Leading UK facilities services company based in Gloucester.
- Benefits: Hybrid work model, potential for permanent role, and competitive salary.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on financial operations.
- Qualifications: Experience in B2B credit control and strong numerical skills required.
The predicted salary is between 27900 - 34100 £ per year.
- Credit Controller x 2
- Gloucester
- £30,000
Hybrid (4 days in the office during initial 2-3 weeks of training, reduced to 3 days thereafter)
6 month contract initially, with strong possibility of a permanent role
A leading UK facilities services company based in Gloucester is currently looking for at least two experienced Credit Controllers to join its order to cash team as soon as possible on an initial 6 month contract.
There is a strong possibility of the roles turning into permanent opportunities should the successful candidates prove themselves.
You will be tasked with an initial project of clearing a backlog of over £3 million in outstanding UK B2B debt, dealing with high volumes of accounts.
- Manage an allocated portfolio of customer accounts and ensure outstanding balances are actively monitored.
- Make a high volume of outbound calls to customers each day to chase outstanding invoices and overdue balances.
- Maintain a structured call schedule, prioritising accounts by value, age of debt, and risk profile.
- Engage professionally and confidently with accounts payable contacts, finance teams, and decision-makers.
- Follow up all calls with written confirmation of agreed payment dates and any dispute resolutions.
- Assist with bad debt identification.
- Identify and investigate unallocated or short payments, liaising with customers and internal teams to resolve discrepancies.
- Maintain up-to-date and accurate records of all payment activity within the collections system.
- Refer unresolved disputes to the query management team with supporting documentation, customer correspondence, invoice details, and call notes.
- Maintain regular communication with the query management team to monitor the progress and expected resolution date of open queries.
Experience required
- Demonstrable experience of making high-volume outbound calls in a business-to-business (B2B) environment.
- Previous experience within a credit control, accounts receivable or sales ledger environment
- Strong numerical ability with excellent attention to detail.
- Confident, clear, and professional telephone manner.
- Ability to handle difficult conversations calmly and assertively while maintaining customer relationships.
- Proficiency in Microsoft Excel and experience using a finance or ERP system (e. g. Sage, SAP, Xero, or similar).
- Excellent organisational and time-management skills with the ability to manage a busy workload independently.
- Experience working to KPIs such as DSO targets, call volumes, or cash collection targets.
- Available on short notice
- #J-18808-Ljbffr
2 x Credit Controllers (contract to perm) in Gloucester employer: CWC Recruitment Ltd
As a Project Finance Manager at our growing global financial services business, you will thrive in a dynamic and supportive remote work environment that values innovation and collaboration. We offer competitive salaries, opportunities for professional development, and the chance to be part of a transformative journey as we streamline our finance operations. Join us to make a meaningful impact while enjoying the flexibility of remote work with occasional local office interactions.
