At a Glance
- Tasks: Support new starters with a smooth onboarding experience at Sizewell C.
- Company: Join a leading nuclear power project in a dynamic and collaborative environment.
- Benefits: Enjoy 28 days annual leave, a bonus scheme, and a generous pension plan.
- Other info: Work on-site in Suffolk with opportunities for career growth and development.
- Why this job: Be the first point of contact for new team members and shape their journey.
- Qualifications: Strong admin skills, excellent IT proficiency, and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Career Area: Customer Services & Operations
Sizewell C’s business is to design, finance, construct, commission, operate, maintain, and eventually decommission the nuclear power plant and related infrastructure at Sizewell C in Suffolk. Overall, whilst the Company is in the construction phase, the Boards’ principal focus is on the development and construction of Sizewell C on time, on budget and to the highest quality and safety standards. The Company is maturing to meet all these requirements.
Location: Sizewell C Site, Leiston, Suffolk, 5 days a week in the office
Annual Leave: 28 days per annum, increasing to 30 days after 5 years of service, plus bank holidays.
Bonus: Up to 5% annual bonus.
Pension Contributions: Defined Contribution Pension Scheme with up to 7.5% employee contribution, 15% employer contribution.
Flexible Benefits: Additional allowance for a variety of benefits.
Contract Type: Full time, permanent
Closing Date: Monday the 8th of June 2026
About the Role
We’re looking for an Induction Facilitator to join the Employment Affairs Unit at Sizewell C. This is a customer‑facing role responsible for supporting the smooth running of the Sizewell C Induction Centre and ensuring new starters have a positive, efficient onboarding experience. You’ll play an important part in helping contractors and workforce partners mobilise safely by managing data, coordinating the induction journey and supporting day‑to‑day operations at the centre. This role sits at the frontline of the project. You will be one of the first people inductees meet when joining Sizewell C, setting the tone for professionalism, safety and excellent customer service.
What You’ll Be Doing
- Carrying out the day‑to‑day administration required to run the SZC Site Induction and onboarding process.
- Supporting inductees throughout their onsite induction and helping contractors navigate WIMS.
- Maintaining accurate records in WIMS and ensuring data meets regulatory standards.
- Providing customer service through shared inboxes, reception activities and phone queries.
- Helping facilitate the blended, digitised induction experience that showcases our construction safety culture.
- Liaising with internal and external stakeholders to resolve issues promptly in a fast‑paced environment.
- Ensuring induction sessions run smoothly, timelines are followed and any concerns are escalated appropriately.
- Working flexibly within a dynamic team, supporting continuous improvement and adapting to evolving project needs.
What We’re Looking For
Essential experience and skills:
- Strong administrative experience in an office environment.
- Excellent IT skills including Microsoft Office, with the ability to confidently learn new systems.
- Experience using CRM‑type systems.
- Excellent customer service and interpersonal skills.
- Ability to work in a fast‑paced, changing environment with strong attention to detail.
- Flexible, organised, proactive and able to prioritise effectively.
- Confident communicator with the ability to engage with people at all levels.
Desirable but not essential:
- Experience using WIMS or Salesforce.
- Experience onboarding in a large, regulated or security‑focused environment.
- Knowledge of large infrastructure project practices.
Working Arrangements
The role is site‑based at the ACA office in Suffolk, working five days a week on site. There may be occasional travel to London, but this is infrequent.
Additional Information
When joining Sizewell C, you may wonder why you are contacted by colleagues with an EDF email or see the EDF logo on portals that you access and/or documentation you receive; this is because we have partnered with EDF for the provision of a number of support services whilst we complete a successful transition out of the EDF group. At Sizewell C we encourage and embrace diversity and how it can improve our experience and performance at work. It is a requirement that those who join us have the right to work in the UK. Whilst sponsorship may be a possibility that we can explore, we are fully committed to local recruitment where possible, and those already holding the right to work in the UK. To be appointed to this role, you will need to meet the criteria for Security Vetting, which will, ordinarily, require you to have been a resident of the UK for at least three of the past five years.
Induction Facilitator in Leiston employer: CWA
At Sizewell C, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises safety, professionalism, and excellent customer service. Our employees benefit from competitive annual leave, generous pension contributions, and opportunities for personal growth within a dynamic team environment, all while contributing to a significant infrastructure project in the beautiful Suffolk region. Join us to be part of a forward-thinking organisation that values diversity and fosters a positive onboarding experience for new starters.
StudySmarter Expert Advice🤫
We think this is how you could land Induction Facilitator in Leiston
✨Tip Number 1
Get to know the company inside out! Research Sizewell C, its projects, and its values. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and operations. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Induction Facilitator in Leiston
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about joining Sizewell C and contributing to our mission. A bit of personality goes a long way!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in an Induction Facilitator.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at CWA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Induction Facilitator at Sizewell C. Familiarise yourself with the onboarding process and how it contributes to the overall success of the project. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you resolved issues or improved a process for clients. This will show that you can handle the fast-paced environment and maintain professionalism.
✨Highlight Your Administrative Expertise
Bring up your strong administrative skills and experience with CRM systems. Be ready to talk about how you've managed data and maintained records in past roles. This will reassure the interviewers that you can handle the day-to-day administration required for the induction process.
✨Demonstrate Flexibility and Adaptability
The role requires someone who can adapt to changing environments. Share examples of how you've successfully navigated changes in previous jobs. This will illustrate your proactive nature and ability to prioritise effectively, which are key traits for the Induction Facilitator position.
