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- Tasks: Engage with customers, take orders, and advise on special offers in a fast-paced environment.
- Company: A friendly company offering great opportunities and a supportive team culture.
- Benefits: Competitive salary, bonuses, training, and a chance to join the Management Trainee programme.
- Why this job: Develop your communication skills while making a real impact on customer satisfaction.
- Qualifications: Excellent telephone manner and strong verbal & written communication skills required.
- Other info: Enjoy a dynamic office environment with career growth potential.
The predicted salary is between 25000 - 28000 £ per year.
Overview
Internal Sales / Customer Service - £25k - £28k + great benefits and bonus!
Responsibilities:
- Speaking to our local customers, taking orders from regulars and advising on new special offers.
- You will have excellent communication skills, be resilient and have confidence when liaising with our customers.
- Working within a busy & fast-paced environment answering incoming calls swiftly and handling orders and quotes.
- Calling both existing and potential customers to follow up on enquiries, develop a relationship and convert leads into sales.
- Up-selling and cross-selling a range of products and services.
Requirements / You Will Need:
- An excellent telephone manner.
- Good verbal & written communication skills to ensure customers receive a fantastic service.
- Reliable and committed to working within a small team & the ability to adapt as the business grows.
Office based in our busy friendly Depot. Office hours Mon-Fri, 8.30 - 5.30 with 1 hour lunch.
Excellent Induction, training and ongoing support. You will also be offered to go on our internal 'Management Trainee' program, should you wish to further your career.
This fantastic company offers great opportunities and a pleasant working environment.
Customer Account Advisor in Richmond employer: CW Recruitment
Contact Detail:
CW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Advisor in Richmond
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on their values and culture. This will help us connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently talk about your experience and how it relates to the role. We recommend rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 3
Be ready for those tricky questions! Think about how you can demonstrate your communication skills and resilience through past experiences. We all have stories to tell, so make sure yours shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Account Advisor in Richmond
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Advisor. Highlight your communication skills and any experience in sales or customer service. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. We love seeing enthusiasm and a genuine interest in what we do.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to handling customer inquiries and sales. We appreciate candidates who can demonstrate their ability to adapt and thrive in a busy environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CW Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their special offers and services so you can confidently discuss how you would engage with customers and handle orders.
✨Practice Your Communication Skills
Since excellent communication is key for a Customer Account Advisor, practice your telephone manner. You could role-play with a friend or family member to simulate taking calls and handling customer queries effectively.
✨Show Your Resilience
In a busy environment, things can get hectic. Be prepared to share examples of how you've handled stressful situations in the past. This will demonstrate your ability to stay calm and focused while managing multiple tasks.
✨Highlight Teamwork and Adaptability
The job requires working within a small team, so be ready to discuss your experiences collaborating with others. Share instances where you've adapted to changes in the workplace, showing that you're reliable and committed to the team's success.
