At a Glance
- Tasks: Coordinate customer support and manage mid-level projects for a smooth service delivery.
- Company: Join a dynamic team in a smart office environment in Ashton under Lyne.
- Benefits: Enjoy a competitive salary, flexible hours, and great benefits.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: 2 years of customer service experience and strong MS Office skills required.
The predicted salary is between 31500 - 38500 £ per year.
Project coordinator – Senior customer service - based in our smart office in Ashton under Lyne £30,000 - £35000 + benefits flexi time ( core hours 8.30 – 5pm / can start work anytime from 7.30am)
Project coordinator – Senior customer support able to take on Supervisory tasks….
To act as the main contact for customers and the external sales force providing a full range of support services, dealing with mid-level projects.
Daily duties will include, Processing of new orders. Establishing delivery schedules. Order revisions/amendments. Coordinate Returns -Damages/replacements
An essential function of the role will be ensuring a smooth end to end customer journey from the point of order to complete service delivery.
Key liaison between clients and colleagues.
Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information ensuring an accurate and timely response to these queries.
Provide project updates on a consistent to clients & colleagues etc.
This busy varied role requires 2 years customer service / order processing and Sales Admin with good general MS Office / Excel skills.
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Read more in Ashton-under-Lyne employer: CW Recruitment
CW Recruitment is an excellent employer that values its employees by providing a supportive work culture and opportunities for professional growth. Located in the vibrant city of Manchester, the company offers competitive salaries and generous benefits, ensuring that team leaders can thrive while leading their teams to deliver exceptional customer service. With a focus on collaboration and development, CW Recruitment empowers its staff to excel in their roles and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Ashton-under-Lyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CW Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CW Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more in Ashton-under-Lyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CW Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CW Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CW Recruitment!
How to prepare for a job interview at CW Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
