At a Glance
- Tasks: Lead and manage enterprise collaboration platforms like Slack, Zoom, and Microsoft Teams.
- Company: Join Amex GBT, a company that values travel as a force for good.
- Benefits: Flexible benefits, health insurance, travel perks, and access to 20,000+ courses.
- Other info: Opportunity to mentor engineers and lead a growing team.
- Why this job: Make a real impact on how colleagues communicate and collaborate every day.
- Qualifications: 6+ years in platform administration, strong communication skills, and a collaborative mindset.
The predicted salary is between 56700 - 69300 £ per year.
Amex GBT
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry.
We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We're looking for an engineering lead to own our enterprise collaboration platforms end-to-end, primarily Slack, alongside Zoom and Microsoft Teams.
This means the day-to-day engineering, administration, security, and governance that keep these platforms running well for every colleague who relies on them.
You'll be the go-to person for how the business communicates and collaborates day to day, from workspace configuration and integrations to incident response and the platform roadmap.
As the platform grows, you'll also have the chance to build and lead the team around it.
What you'll be doing
- Own the day-to-day engineering and administration of our enterprise collaboration platforms (Slack, Zoom, and Microsoft Teams): workspace and tenant configuration, security controls, compliance policies, and platform health
- Manage the full lifecycle of apps, bots, and integrations across these platforms, from evaluation and approval through deployment and ongoing support
- Build and maintain custom Slack apps, bots, and workflow automations using the Slack API, Bolt SDK, and Events API, and extend similar automation into Zoom and Teams where useful
- Administer user provisioning, SSO/SCIM, channel and meeting governance, and access controls, in partnership with our IT and security teams
- Monitor platform health, lead incident response, and manage vendor relationships with Slack, Zoom, and Microsoft
- Set and drive the roadmap for how the enterprise uses these collaboration platforms, partnering with stakeholders across the business
- Mentor other engineers and, depending on your interests and experience, build and lead the team responsible for the platforms
- Lead platform roadmap planning - evaluating new features/licensing, planning rollouts, and retiring legacy configurations.
- Drive security and compliance posture within Slack, Zoom, and MS Teams: Conditional Access policies, MFA, identity protection, data loss prevention, retention/e Discovery, and audit readiness.
- Troubleshoot and resolve complex, escalated issues across identity, messaging, and collaboration services; act as the final technical escalation point for the platform.
- Define and maintain operational standards, documentation, and runbooks for the platform; establish monitoring and alerting for service health.
- Partner with security, network, and helpdesk/support teams on incident response, change management, and continuous improvement.
- Mentor and provide technical guidance to junior administrators/engineers supporting the platform.
- Support audits and regulatory/compliance reviews relevant to messaging and identity systems.
What we're looking for
- 6+ years of hands-on experience owning or administering enterprise collaboration platforms, ideally including Slack, and familiarity with Zoom or Microsoft Teams administration
- Experience building with the Slack API, Bolt SDK, Events API, and OAuth
- Solid understanding of identity and access management, enterprise IT security practices, and compliance requirements
- Comfort owning a platform end-to-end, from hands-on engineering and incident response to stakeholder communication
- Strong communication skills and a collaborative approach to solving problems with cross-functional teams
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
Preferred Qualifications
- Experience with hybrid on-prem/cloud messaging environments and complex tenant-to-tenant migrations.
- Experience with Slack workspace migrations.
- Familiarity with Intune/endpoint management, Microsoft Defender suite, and Microsoft Purview.
- Experience supporting a global or multi-region enterprise environment.
- Experience leading or managing a team of engineers, including hiring, mentoring, and performance conversations
- Hands-on administration experience with both Zoom and Microsoft Teams, in addition to Slack
- Location
- Manchester, United Kingdom
- The #Team GBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusio
Platform Engineering Lead - Slack in Manchester employer: CW Government Travel
CW Government Travel is an attractive employer due to its commitment to fostering an inclusive and collaborative culture. Employees are encouraged to share their ideas and contribute to continuous improvement initiatives, making it a great place for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Engineering Lead - Slack in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CW Government Travel values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CW Government Travel might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to CW Government Travel
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We think you need these skills to ace Platform Engineering Lead - Slack in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CW Government Travel.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CW Government Travel. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CW Government Travel
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
